Part-Time Best Friends Corner Associate

About the Oregon Humane Society 

Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness, and respect. With campuses in Portland, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we are creating a More Humane Society. 

The Team 

Oregon Humane Society’s Best Friends Corner (BFC) provides the Portland-metro community the opportunity to help support the animals of Oregon Humane Society through monetary and in-kind donations and purchases in the retail store. The BFC team provides excellent customer service to our constituents whether someone is making a purchase or donation. 

The Position 

The BFC Assistant helps the public in all aspects of the retail environment and supports the BFC leadership team in the daily operations of the store, including but not limited to: ringing transactions, stocking the sales floor, sorting/organizing donations and yearly inventory. The Associate demonstrates, mentors and fosters Oregon Humane Society values, principles, and culture.  

Essential Responsibilities 

PERSONAL LEADERSHIP 

• Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances. 

• Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.  

• Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning. 

LEARNING 

• Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary. 

• Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress. 

• Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization. 

• Demonstrate extensive knowledge of pet products. Some items include food, pet care, and appropriate pet toys. 

INFLUENCE & REPRESENTATION 

• Communicate effectively to stakeholder groups to ensure they are informed and able to actively engage. 

• Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels. 

• Leverage our best practices externally and represent OHS’ reputation as a leader in the animal welfare space. 

PRIMARY RESPONSIBILITIES 

• Interacts with customers, donors, staff, and volunteers in a friendly and professional manner.  

• Assists in receiving and processing donations and merchandise purchases.  

• Maintains a comprehensive level of understanding of store products. 

• Acts as a cashier, following proper cash-handling procedures. 

• Engage with BFC volunteers to foster and maintain engagement with the store products, processes and updates to each. 

• Set up displays and merchandise and maintain BFC in an organized, efficient and safe manner that promotes sales interest. 

• Clean assigned areas of BFC, providing a safe and pleasant environment for customers, staff, and volunteers.  

• Adheres to safety standards and security of assets policies and procedures.  

• Completes all tasks to open and close the store as needed.  

• Other duties as assigned.