Micro QA Analyst

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

The Micro QA Analyst is a core member of our Quality Assurance program, focused on

individual claim-level quality assurance. Working as part of a 3-person Micro QA team, you'll manage automated claim audits to ensure adjuster performance meets quality standards while identifying opportunities for coaching, training, and process improvement.

This role is central to our shift from manual, reactive quality assurance to automated, proactivequality intelligence. You'll work with cutting-edge AI/LLM tools (our Batch system) to conduct roughly 23,336 automated claim audits annually across US and UK operations, providing actionable insights that drive performance improvement and maintain exceptional quality

standards.

What you'll do

• Claims Volume: High-Volume Automated Audits: Manage automated claim audits across US and UK operations using our AI-powered Batch system
• Geographic Coverage: US and UK operations
• Trend Analysis: Identify patterns across claims that indicate training or process improvement needs
• Cross-Functional Partners: Macro QA Team, Learning & Development, Risk & Compliance

What Makes This Role Unique

As a Micro QA Analyst, you're the eyes and ears of quality at the individual claim level. Your

work directly impacts:

• Adjuster Development: Your feedback helps adjusters improve their skills and advancetheir careers
• Client Protection: You catch errors before they become client escalations or complaints
• Operational Excellence: Your insights drive training, coaching, and process improvements
• Quality Intelligence: Your audit data powers dashboards that help managers lead effectively
• Strategic Growth: You're building the quality infrastructure that enables the company to scale confidently

Required Qualifications

• Claims Experience: 1-5+ years in claims operations with strong understanding of adjuster workflows, documentation requirements, and quality standards
• Quality Assurance Background: 0-1+ years conducting claim audits or quality reviews
• Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions from audit results
• Attention to Detail: Meticulous approach to reviewing claims and identifying quality issues
• Communication Skills: Excellent written and verbal communication; ability to deliver constructive feedback professionally
• Technical Aptitude: Comfortable working with AI/LLM tools, dashboards, and data analytics platforms
• Self-Direction: Ability to manage workload independently while meeting audit targets and deadlines

Preferred Qualifications

• Experience with automated auditing tools or AI-powered quality systems
• Familiarity with both US and UK claims operations and regulatory requirements
• Background in training delivery or coaching adjusters
• Experience with data visualization tools and quality dashboards
• Knowledge of process improvement methodologies

Key Competencies

• Quality Mindset: Naturally focused on accuracy, completeness, and continuous i