Wellness Coach

The Wellness Coach is responsible for increasing membership growth and retention. Primary responsibilities include strengthening member commitment through authentic personal relationships, as well as connecting and engaging members, serving as the primary point of support for members who utilize the wellness center and maintaining a clean and safe exercise environment. The Wellness Coach will partner with the Member Experience Representative to create a welcoming, safe and seamless connection experience for new members seeking to develop and maintain healthy lifestyle habits. 

Schedule varies.

ESSENTIAL FUNCTIONS:

Service Skills:

1. Perform new member uFit sessions in accordance with YMCA of Northwest North Carolina protocol. This could include instructing members in training procedures and exercise techniques.
2. Provide individual supervision and encouragement during new members’ uFit sessions.
3. Track new members in their wellness program and schedule follow up appointments.
4. Assist all members on equipment, answering questions and demonstrating proper use.
5. Ensure health / medical consent form is properly completed prior to a scheduled appointment; ask member about any health concerns as they may be related to exercise program recommendations.
6. Remain alert to the overall activity in the wellness center, enforcing wellness center policies and guidelines.
7. Maintain a clean and safe exercise environment. This can include eliminating floor clutter, wiping down equipment and organizing weights to reduce potential hazards.
8. Report equipment problems to Wellness Director and place “out of service” signs according to YMCA of Northwest North Carolina protocol.
9. Know and follow YMCA of Northwest North Carolina and facility-specific risk management and emergency procedures.
10. Refrain from endorsing or encouraging unproven “fad” regimens; refrain from diagnosing injuries, offering medical advice and dispensing or endorsing any and all commercial health products, especially nutritional supplements, vitamins, performance enhancing substances and pain relievers.
11. Communicate daily with Member Experience Representative regarding new member uFit appointments; schedule new member uFit appointments and determine next steps to reschedule missed appointments. 

Member Engagement Skills:

1. Understand how the Wellness Department partners with the Membership Department to offer a safe and seamless connection to new members.
2. Motivate and educate members in leading healthy lifestyles; develop wellness plans for various fitness levels and populations.
3. Build authentic personal relationships with members, volunteers and co-workers; help members and volunteers connect with one another and the YMCA.
4. Be readily available to assist members and answer questions.
5. Listen actively and respond to members in a professional, timely manner. Address concerns and complaints quickly and effectively.
6. Be knowledgeable about all program areas and share information with members.
7. Take professional initiative to promote programs, personal training, boot camps, classes and clinics during encounters with members.
8. Demonstrate effectiveness in team building.
9. Show understanding of individual and group dynamics.
10. Encourages everyone to be a full participant in the activity.
11. Displays ease and comfort with people of different backgrounds and abilities.
12. Seeks out and includes others in order to gather their points of view.
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