Ops Access Specialist Outpatient

About Shepherd Center 

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.  

The Operations Access Specialist performs administrative services for an assigned program/location. This role ensures efficiencies, organization, and successful outcomes applicable to role and environment.

JOB RESPONSIBILITIES

• The Ops Access Specialist title is used in multiple departments within Shepherd Center and performs various duties in order to ensure proper functioning as applicable to role and assigned unit.
• Patient Financial Services Summary: Responsible for accurate and timely follow up and collections of Patient Accounts as assigned. Follows through on assigned accounts until paid in full.
• Mild TBI/Concussion Clinic, Outpatient Registration, Pathways Summary: Performs administrative services for assigned unit to include maintaining efficient office organization; screening and handling incoming telephone calls; managing routine assignments; assisting with special events and projects; and managing patients visits.
• Calls carrier and completes follow up on all assigned claims not paid within 30 days of initial claim submission.
• Print rebills as necessary to mail or fax in effort to expedite payment.
• Works closely with the PFS supervisor to assure feedback is routed to registration and billing areas as identified.
• Notes all activity in patient notes thoroughly.
• Reviews all EOBs on insurance payments received to assure accurate payment received, accurate charges processed, and contractual allowances posted accurately as time allows.
• Identifies bad debt and charity accounts and forwards to PFS Supervisor for approval.
• Assures all documentation and additional information requested by attorneys, physician offices, insurance carriers, patients, and other external sources, is provided in a timely manner.
• Responds to correspondence and phone messages in a timely manner.
• Keeps abreast of current billing requirements.
• Is proactive in developing solutions or improvements related to the position.
• Notifies management of any unresolved issues, problems related to the position. Resolves accounts per policy and procedure
• Completes special projects and requests as assigned by management.
• Prints EOB's and Medical Records via ImpactMD as needed
• TBI/CC: -Effectively handles incoming/outgoing phone calls on multiple lines. Information needs of telephone callers are met when possible. If caller cannot be helped, caller is directed to correct source.
• Greets clients, families, and visitors in a friendly and considerate manner. Assists customers in receiving services from appropriate staff member. Assists clients in signing in/out
• Maintains appropriate office supplies. Supply room is kept clean and organized.
• Types all delegated material (graduation certificates, general correspondence, reports, memos, team reports, special assignments, etc.) within a reasonable time frame or by specified deadline.
• Responds promptly to changes in schedule and notifies appropriate parties of changes and assists staff as requested.
• Maintains cleanliness of reception and common areas. Notifies appropriate staff for any needed clean up or repairs in these areas.
• Distributes department mail promptly and accurately. Ensure outg