DIRECTOR, ACCOUNT MANAGEMENT - HEALTHCARE (REMOTE)

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Salary: $145,000-$160,000 (Commensurate with experience + Bonus opportunity)

Who is Foodbuy?

We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider.

Why Foodbuy?

We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.

Additionally, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability and Transparency.  People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.

Job Summary

Join Foodbuy as a strategic leader in the Director, Account Manager role managing key customer relationships to drive growth, profitability, and exceptional value. In this role, you’ll align cross-functional teams, deliver innovative solutions, and foster meaningful partnerships to meet customer goals and exceed expectations. Become a trusted advisor while leading impactful initiatives that promote customer satisfaction and company success. This position manages customer relationships maximizing account growth by leading and executing the strategic vision of assigned accounts. This role is remote with travel expected up to 30%.

 
Responsibilities:
· Drive long-term partnership value by developing an understanding of clients’ businesses and their technical challenges, operating environment, capabilities, and goals as well as the industry and competitive landscape.
· Build and execute joint business plans with an eye to increasing overall value delivered, and to expand the adoption and usage of our solutions.
· Conduct regular customer business reviews to ensure alignment, document value, and ensure high levels of customer satisfaction.
· Responsible for all aspects of financial management of managed accounts including account profitability, budget management, tracking and reporting and billing.
· Deliver projects on schedule and within budget, while satisfying agreed-upon customer requirements and specifications within project scope
· Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
· Align cross-functional teams and stakeholders in account vision and business delivery; drive indirect (and direct where required) resources through shared goals and outcomes.
· Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
· Provide coaching and support to direct reports in their day-to-day roles and act as a point of escalation where necessary for specific issues that may arise.
· Thoroughly review data performance with a keen sense of customer expectations in mind, making recommendations to internal teams and customer to further business goals
· Undertake people management responsibilities, including but not restricted to, generating training and development plans, carrying out performance appraisals and dealing with performance related issues.
· Manage all aspects of customer contract requirements, utilizing project management planning tools.
· Participate in customer agreement renewal RFPs.
· Develop and maintain strong relationships within managed accounts to enhance business opportunities.
· Become a trusted advisor for customers by developing expertise in company programs and the unique needs of assigned customer segment.
· Lead strategic oversight of accounts with focus on translating strategy into timely development of actionable plans, campaigns, and projects to assure customer/company growth and satisfaction.

Requirements: 

 · Bachelor’s degree or equivalent work experience required; MBA preferred.
· 7+ years’ experience in enterprise B2B