Senior Product Manager - AI

We’re looking for a Senior Product Manager - AI to drive feature development for the Channel Agent. In this role, you’ll own key capabilities that make the agent smarter, more useful, and more intuitive. You’ll work closely with cross-functional teams to design, build, and ship AI-first features that delight users and deliver real value.

We are part of a fast-paced, innovative environment with leaders who are both strategic and passionate about delivering results through operational quality. We will succeed when our customers and partners succeed. We are focused on applying deep customer empathy and data insights to drive innovative solutions and business models, to solve the industry’s most critical problems. We have a culture of agility, openness, and accountability which breeds inclusion, trust, respect and collaboration.  

 Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive feature development by defining and delivering AI-powered capabilities that enhance collaboration and productivity within Teams channels.
• Translate user needs into AI-first feature requirements, working closely with design, engineering, and research to build intuitive, context-aware agent experiences.
• Design and iterate on prompts, grounding strategies, and agent behaviors to ensure responses are accurate, relevant, and aligned with user intent.
• Lead evaluations of agent performance using both qualitative and quantitative method including human-in-the-loop testing, prompt evaluation, grounding validation, and telemetry analysis.
• Collaborate with Applied Science to align on model capabilities, data needs, and evaluation frameworks, ensuring features are technically feasible and scalable.
• Partner with PMs across Teams, Copilot, and M365 to ensure feature alignment and integration within the broader AI ecosystem.
• Define success metrics for agent features and drive continuous improvement through experimentation, A/B testing, and user feedback.
• Champion responsible AI practices, ensuring features are inclusive, secure, and aligned with Microsoft’s ethical AI principles.

Embody our culture and values. 

Qualifications

Required Qualifications:

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development
  • OR equivalent experience.
• 3+ years experience taking a user-facing product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 
• 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing