Registered Nurse- Team Lead, Triage/Ambulatory Care

Park Nicollet is looking to hire a Registered Nurse, Team Lead to join our triage team!  Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. 

Position Summary:

Utilizes a systematic approach to nursing practice incorporating assessment, planning, nursing, diagnosis, implementation, and evaluation in accordance with the nurse Practice Act, recognized professional standards and Park Nicollet Health Services policy. Supports Triage nursing functions within Ambulatory Care: Telehealth Triage, provides medical information to patients according to Triage Nurse guidelines, assists with Medication Refills according to protocol, supports anticoagulation management and other duties as identified. The individual must have strong interpersonal skills and flexibility. Maintains patient confidentiality and protects the patient rights. Resolves concerns or complaints while maintaining a positive, personalized, and friendly attitude. Addresses patient needs in a timely and appropriate manner.

Ambulatory RN Triage Team Lead Role Expectations:

· Foster Team Camaraderie: Cultivate a supportive and collaborative environment where team members feel valued and connected. Rotate between pod sites to build work community.

· Monitor and Promote Excellent Team Performance: Ensure team members are performing at their best by monitoring statistics and readiness and providing constructive feedback to improve patient experience.

· Support Clinical Work: Actively participate in triage and clinic work, offering assistance and expertise for RN stats and walk-ins.

· Review and Improve Processes: Regularly review leader pool in-basket work for efficiencies, trends, and areas for improvement, sharing insights with the team.

· Stay Informed: Become an expert in current emails, standing orders, and work processes, and keep the team updated with the latest information.

· Provide Real-Time Training: Offer hands-on training and support to individuals in the clinic, ensuring they feel confident and capable.

· Facilitate Team Meetings: Help set agendas and share information at team meetings, encouraging open communication and collaboration.

· Be a Resource: Be available to answer team questions and provide guidance, fostering a sense of trust and reliability.

· Communicate Effectively: Ensure everyone understands their roles and responsibilities, feels confident, and is supported in their work.

· Manage Timecards: When necessary, sign off on timecards in the absence of a nursing supervisor.

· Assist with Staffing: Help manage daily staffing needs, ensuring coverage for ill calls until 5 PM.

· Model Positive Behavior: Act as a role model, maintaining a solution-focused and positive attitude through changes.

· Train New Members: Provide comprehensive training and onboarding for new triage team members, helping them integrate smoothly into the team

 

Work Schedule:

This team lead position will float between the Champlin, Maple Grove, and Rogers clinics. 

32 hrs weekly / .8 FTE

• Monday: 8:30-5pm- alternating floating to Rogers & Maple Grove
• Tuesday: Off
• Wednesday: 8-4:30pm
• Thursday: 8:30-5pm
• Friday: 8:30-5pm       

 

Required Qualifications:

• Graduate from course of study in nursing resulting in an associate degree, diploma, or baccalaureate degree in nursing.
• Must maintain a current Minnesota registered nurse license.
• BLS provider status in accordance with American Heart Association (AHA) guidelines.

Preferred Qualifications:

• Prior leadership experience highly preferred.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!