Analyst, Account Associate (Middle Market - New England)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Supports client retention for assigned constituents (producers, plan sponsors, customers), business or customer segment, products and services and geographies. by providing issue resolution and information to existing accounts throughout the life of the account. Works independently to solve problems and renewal related issues for existing business to enable the Account Manager to focus on growth opportunities. Responsible for end-to-end renewal contract process. Ensures timely and accurate enrollment, installation, setup, and eligibility for renewals.

Key Responsibilities

• Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.

• Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.

• Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.

• May support plan administration activities, including installation, open-enrollment, health fairs, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards. Some support activities could require attainment of state licensure to sell Insurance products.

• May assist in constituent training on product and policy questions.

• May take initial calls for direct sales requests and forward requests to appropriate sales staff.

• Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.

Required Qualifications

• 1-3 years of customer service experience.

• Proficiency with Word, PowerPoint, Excel, Outlook.

• Ability to travel up to 10% of the time.

Preferred Qualifications

• Outstanding written and oral communication skills.

• Exceptional relationship-building skills.

• Demonstrated planning/organizational skills; ability to work on many issues at once and to prioritize work.

• Demonstrated ability to develop strong working relationships with matrix partners to drive deliverables.

• Exceptional project management skills, problem solving, and attention to detail.

Education

• High School Diploma or GED.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences o