Account Representative, SMB Inbound Sales

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal currently seeks a hard-working and motivated Sales Specialist (Italian Speaker) to join the Inbound PayPal team. The online and offline merchant solutions that we offer help empower small and medium businesses with the means to accept an increasingly wide range of payments from their customers.

We are looking for a candidate with a history of exceeding expectations and positively separating themselves from the competition. The ideal candidate is capable of efficiently balancing a large volume of inbound calls and chats from new merchants with consistent follow-up of existing merchants until their payment solutions are integrated. This candidate must be able to effectively communicate in both English and Italian, identify and solve problems, and provide confident product recommendations in a fast-paced environment.

Job Description:

Essential Responsibilities:

• Generate leads and drive inbound and outbound prospecting.
• Identify cross-sell and upsell opportunities and drive to close.
• Respond to inbound leads generated through marketing campaigns and other various channels.
• Provide customers with tools and resources needed to self-onboard; confirm live-to-site and follow-up on in-flight opportunities as needed.
• Track and log all customer interactions, opportunities, outcomes, and follow-ups in Salesforce.

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Key Responsibilities

• Receive a high volume of inbound calls and chats from merchants (in both Italian and English) who have a payments need or require assistance

• Consistently follow up with in-flight opportunities until products are “live-to-site”

• Develop exceptional relationships with business owners by building rapport and developing trust to understand their specific challenges

• Be an expert in the suite of merchant solutions PayPal offers, and identify which solutions solve the merchant’s needs

• Listen attentively to customer needs and concerns; demonstrate empathy while overcoming objections

• Understand quickly which sales opportunities to close internally and which to escalate to specialists

• Demonstrate strong ability to close deals while maintaining a high level of customer satisfaction

• Meet and exceed established productivity goals

• Utilize Salesforce to log, track, and maintain customer record