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The Production Support Developer is part of a cross-functional team delivering robust, scalable, and innovative software solutions. This team focuses on improving efficiency, enhancing user experiences, and ensuring system reliability through continuous development and improvement.

The Production Support Developer is a hybrid role responsible for both developing and maintaining high-quality software systems and ensuring the smooth operation of business-critical applications in a cloud-based production environment for a leading dental and vision insurance provider.

This position requires a strong foundation in software development and a proactive approach to production support. The ideal candidate will:

• Design, implement, and maintain software solutions, contribute independently to projects and collaborate with cross-functional teams to optimize development processes.
• Provide production support, including advanced troubleshooting, incident resolution, and proactive monitoring to ensure system stability and performance.
• Collaborate across teams, acting as a bridge between development, infrastructure, operations, and business stakeholders to minimize downtime and enhance system reliability.
• Utilize insurance or claims management experience to better understand business needs and deliver effective technical solutions.

This role offers a dynamic blend of hands-on coding and operational oversight, ideal for someone who thrives in both development and support environments.

Competencies:

Functional:   

• Develop, test, and deploy software solutions based on project requirements.
• Collaborate with business analysts and stakeholders to refine requirements and design test scenarios.
• Optimize code for performance and maintainability.
• Participate in peer code reviews and provide constructive feedback.
• Provide Level 2/3 support for production applications, resolving incidents, and ensuring timely escalation when necessary.
• Monitor system performance and application alerts to detect and resolve issues proactively.
• Troubleshoot and analyze application-related issues including errors, performance bottlenecks, and integration failures.
• Participate in deployment and post-release support for new application features and updates.
• Maintain and update application documentation, runbooks, and standard operating procedures.
• Support incident, problem, and change management processes.
• Ensure compliance with SLA/OLA and reporting of production incidents and root cause analysis.
• Participate in an on-call rotation to provide 24/7 production support coverage.
• Maintaining and updating documentation related to production systems and troubleshooting.

Core:

• Strong troubleshooting skills with the ability to read and interpret application logs.
• Proficiency in SQL for data investigation and validation.
• Experience developing and integrating .NET APIs
• Ability to work independently and manage deliverables.
• Proficiency in multiple programming languages and frameworks (C, C#, JavaScript)
• Expertise in designing scalable and maintainable system architectures.
• Excellent analytical and decision-making abilities for complex problems.
• Exceptional communication skills for technical and non-technical audiences.

Behavioral:

• Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. 
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive: managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
• Integrity & responsibility:  acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable s