Valet Parking Clerk (Full Time; Varied Shift)

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                          Valet Parking Clerk

DEPARTMENT:                               Transportation

GRADE/FLSA STATUS:                 H8-- Non-Exempt

BADGE TYPE/COLOR:                 Key--Blue

REPORTS TO:                                 Supervisor, Transportation

SUPERVISES:                                  NA

 

JOB SUMMARY:

Process Valet payment transactions, queue vehicles for delivery, and file keypacks and tickets systematically to ensure that the highest level of customer service is achieved and maintained.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values   
• Process payment transactions utilizing an electronic cash register system
• Operate retrieval indication system, and queue vehicles for delivery in an organized manner
• Scan parking tickets for date and time measurement recording
• Receive key packs and parking tickets from Valet parkers
• Ensure parking tickets properly reflect the location of all vehicles parked
• Process rental of scooters and check-in and check-out of wheelchairs with all paperwork
• Demonstrate high levels of service skills on a consistent basis
• Delight our guests with outstanding service
• Ensure parking tickets have been completed correctly by Valet parkers prior to filing
• Enter ticket and parker data into computerized valet parking system
• Maintain records of total cars parked and delivered by each Valet parker
• Ensure that player problems are handled in an effective and courteous manner
• Ensure that appropriate service recovery measures are followed through to ensure player satisfaction with our services and employees
• Park and fully secure vehicle in approved lots or spaces when needed
• Flexible and receptive to change in work environment and procedure
• Participate in departmental and property-wide discussions, meetings, and service initiatives
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

 

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• Six months money handling and electronic cash register experience required
• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required
• Six months computer experience preferred
• Six months data entry experience preferred
• Six months experience with bar-code scanning equipment preferred
• Six months valet or transportation experience preferred
• Must demonstrate the following essential knowledge and skills:
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Ability to handle multiple priorities in a fast-paced environment
• Ability to work independently
• Neat, professional appearance with excellent personal hygiene
• Ability to excel in a self-directed environment
• Documented teamwork behaviors and attitudes

 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist and grip items
• Must be able to stand for long periods of time
• Must be able to maneuver to all areas of casino and surrounding property
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak and understand English
• Must be able to have exposure to outdoor weather situations
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings and holidays

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.          9.28.20