Senior Collections Expert

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What’s Right.

Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Senior Collections Expert , and you’ll do the same

 

Key Responsibilities:

• Proactively investigate root causes and provide solutions for issues that impact the ageing results;

• Act as point of escalation for problem solving and support the team;

• Lead projects within the team;

• Work together with the Team Leader and/or Tower Lead to provide training and knowledge to the team;

• Set up improvement plans and formulate best practices together with the OTC management team.

• Aging analysis and forecasting of overdue debt to minimize risks;

• Reduce outstanding receivable balances and actively contribute to the cashflow target of the Group; 

• Contact our external customers and follow up on all accounts receivables;

• Follow the Company's Credit Policy and the defined collection strategy;

• Direct contact with Credit Management to handle blocked orders;

• Conciliation of accounts in coordination with Accounts Receivable and Credit Management;

• Follow up with Customer Service, regarding customer complaints and disputes;

• Participate in monthly review calls / meetings with markets;

• Create a good relationship with internal and external customers;

• Promote and develop open and direct communication;

• Act in accordance with internal controls, following procedures;

• Update Convatec work instructions and SOPs on a regular basis.

Skills & Experience:

• Experience in Collections, preferably > 4 years;

• Advanced knowledge of SAP, in transactions used by collections & Finance;

• Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.);

• Knowing Power BI is a plus;

• Working knowledge of wider range of markets. Participation in team/transversal projects or initiatives;

• Advanced knowledge of Collections process. Knowledge of other OTC sub processes and their correlation is required;

• Autonomous, ready to take initiative and results oriented;

• Continuous Improvement mind-set;

• Strong stakeholder management and customer experience skills;

• Effectively communicates in business English in all situations. Fluency in other language(s) required.*

• Team player;

• Takes full ownership and accountability and always promotes that within the team. Shares best practices and failures consistently. Seizes the opportunity for growth and improvement autonomously;

• High adaptability/flexibility to new situations/ changes/ challenges and to work under pressure. Supports the business and team whenever necessary. Ability to deal with high pressure situations and challenging stakeholders;

• Embrace responsibility. Challenge what feels wrong. We are honest and trustworthy and always act with integrity and transparency;

• Always take decisions and act in the best interests of the people  we support and work with. Proactively learn and listen;

• Self and social awareness and consistently acts with Empathy.  

• Influences others in a positive way;

• Ability to identify and mitigate potential conflict situations;

• Act as a role model.

Qualifications/Education:

• Preferable Bachelor or University's degree (preferably in Finance, Management, Economy).

Languages:

• English: Speaking /Writing/Reading - C1/C2