Account Manager

Let Us Power Your Potential 

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. 

Ready to reach your potential? It’s time to look at Taylor. 

Your Opportunity: Venture Solutions, a branch of Taylor Corporation, is looking for a new Account Manager to join the team in Grove City, OH or Monroe, NC! In this position, you will provide our customers with positive, consultative, service-based experiences to improve their satisfaction and retention!

Your Responsibilities:

• Maintain relationships with clients by providing support, information, and guidance, which may include researching and recommending new opportunities and profit and service improvements

• Inform client(s), key internal team members and account management team of project status and verify schedules on an ongoing basis

• Keep in constant contact with our clients by attending regularly scheduled meetings, either in-person or by telephone, and via email communication

• Continually move projects forward by managing milestones, check-in communications, and deadlines

• Must be able to manage multiple accounts, programs/projects/tasks, as assigned by Client Services Manager, at any given time in an environment which is driven by regulations and deadlines

• Coordinate, track and manage all aspects of print production and mailing

• Identify and correct flaws, inconsistencies or ambiguities in the client’s instructions and specifications. Identify primary steps, or tasks, that are required to complete a project. Develop program/project flowcharts to facilitate efficient and accurate workflows

• Identify areas to streamline processes, reduce opportunities for error and continuously improve our client services team

• Coordinate with Sourcing regarding acquisition and timely delivery of outside services or materials purchases

• Responsible for timely and accurately invoicing. May include forecasting as requested by Finance and/or Sales

• Facilitate effective cross-functional communications between Venture teams and client teams

• Build and maintain strong internal team relationships

• Initiate internal quality systems documentation to identify issues with workflow processes and documents, as identified internally as well as by client reporting

• Proactively identify issues, engage appropriate departments/staff to conduct investigations, determine root cause and resolution

• Initiate and conduct pre and post-project reviews when necessary

You Must Have:

• Previous Account Management or Client Service experience

• Excellent verbal and written communication skills

• Strong time management and ability to prioritize projects

• Strong analytical and problem-solving skills

• Proficient in Microsoft Office product suite (Word, Excel, Outlook, Teams, and PowerPoint).  Pivot table experience is a plus.

• Project management experience - including implementation, on-going oversight, and analysis of processes and results – with proven ability to oversee a project from beginning to end

• Experience with data analytics, statistics, and data logic

We Would Also Prefer:

• 2+ years’ experience in data processing, programming and direct mail/print production

• A 4-year bachelor’s degree is strongly preferred in Business, Marketing, Communications, or a related field, or relevant and equivalent working experience

• Financial, insurance, print, and/or compliance driven industry experience

The anticipated annual salary range for this position is $55,000 - $65,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and