JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Contracted Services Manager

Location: Romulus, MI
Compensation: $70,000+

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. Our people and platform provide the insight, expertise and technology needed to drive sustainable and profitable growth.

Position Overview

The Program Analyst will play a critical role in managing strategic sourcing initiatives, contract administration, and supplier relationships to drive value for our clients. This position combines analytical expertise with relationship management skills to oversee service level agreements, develop strategic initiatives, and ensure contract compliance across our real estate services portfolio.

Key Responsibilities

Program Analysis and Development

• Service Level Management: Oversee service level agreements and compliance by ensuring all performance standards are maintained
• Strategic Planning: Assess and build annual initiatives with detailed strategies identifying objectives, leveraged spend opportunities, and milestone timelines
• Data Analysis: Provide comprehensive data analysis and reporting to support decision-making processes
• Contract Management: Manage strategic plans, provide recommendations, and support contract negotiations in partnership with Sourcing leadership
• Contract Lifecycle: Oversee contract close-out, extensions, and renewals processes
• Supplier Diversity: Develop, implement, and maintain supplier diversity programs in accordance with client and company requirements
• Performance Reviews: Conduct local and regional performance review meetings and monitor contract compliance
• Project Support: Support corporate and client-mandated initiatives by preparing and executing project plans
• Budget Management: Support preparation of budget information for all fixed contracts
• Financial Analysis: Analyze price proposals, financial reports, and other data to determine reasonability of pricing and contractor capabilities

Relationship Management

• Client Partnership: Collaborate closely with clients and JLL teams to drive immediate and sustained benefits
• Communication Coordination: Serve as key liaison for communication and implementation of initiatives and contract negotiations
• Stakeholder Management: Provide guidance and counsel on contractual terms to client and JLL teams
• Expectation Management: Proactively manage internal and external customer expectations
• Cross-functional Collaboration: Partner with Legal, Finance, and Risk Management on contractual requirements

Program Management

• Process Standardization: Provide management and instruction to operations teams on standardized RFP/bid and contract processes
• Contract Communication: Ensure signed contracts are communicated to all relevant parties for visibility and implementation support
• Compliance Oversight: Ensure adherence to sourcing and contracting policies and procedures
• Risk Management: Establish relationships with Corporate Legal and Risk Management to ensure contractual compliance

Required Qualifications

• Education: Bachelor's degree in business, Purchasing, Supply Chain Management, or equivalent experience in real estate or facilities services
• Experience: 3-5 years of sourcing/contract management experience
• RFP Management: Demonstrated experience preparing, managing, and evaluating RFP processes for goods and services
• Negotiatio