Date Opened: Wednesday, September 03, 2025 12:00 AM

Close Date: Wednesday, September 17, 2025 12:00 AM

Department: Aviation Department

Function Operations Management

Salary: $96,323.00 - $120,404.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Enterprise Risk Manager will be responsible for identifying, assessing, and mitigating risks associated with airport operations at Charlotte Douglas International Airport. This role involves developing and implementing a comprehensive risk management framework, managing insurance programs, and ensuring compliance with relevant regulations and industry standards. This position will liaise with the city insurance manager and risk supervisor assigned to aviation. The manager should possess strong analytical skills, a strategic mindset, and a deep understanding of risk management practices within the aviation sector.

Essential Duties & Responsibilities:

• Risk Assessment and Management:

  • Conduct regular risk assessments to identify potential risks related to airport operations, including operational, financial, strategic, and compliance risks.

  • Develop and implement risk mitigation strategies and action plans.

• Insurance Program Management:

  • Oversee the airport’s insurance portfolio (Liaise with City Insurance Manager), including property, liability, workers’ compensation, and other relevant coverages.

  • Liaise with City to work with insurance brokers to negotiate terms, coverage, and pricing to ensure adequate protection and cost-effectiveness.

• Policy Development:

  • Develop and maintain risk management policies, procedures, and guidelines.

  • Ensure alignment with regulatory requirements and industry best practices.

• Training and Awareness:

  • Conduct training sessions and workshops to promote risk awareness and best practices among staff and stakeholders.

  • Foster a risk-aware culture across the organization.

• Monitoring and Reporting:

  • Monitor key risk indicators and report on risk management performance to senior management.

  • Prepare regular reports and presentations on risk management activities and insurance matters.

• Crisis Management and Business Continuity:

  • Develop and maintain crisis management and business continuity plans to address potential disruptions.

  • Lead response efforts in the event of an incident, ensuring effective communication and coordination.

• Stakeholder Engagement:

  • Collaborate with internal and external stakeholders, including regulatory bodies, insurance companies, and airport tenants, to manage risk effectively.

  • Act as the primary point of contact for all insurance-related inquiries and claims.

• Monitor and report contract available budgets and expenses as needed.

• Role will expand to potentially obtain supervisory responsibilities

• Perform other tasks as assigned.

General Information:

• Standard office hours apply, however schedule subject to irregular hours, overtime an emergency call backs to work.

• Successful candidate must hold valid driver's license in state of residency and ability to obtain and maintain a City Driving Permit

• Ability to pass a background check in advance of start date required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

Minimum Qualifications:

High school graduate or equivalent with seven (7) years of relevant experience OR 2-year college degree with five (5) year of relevant experience OR Bachelor's