Security Incident Response Analyst - SOC

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology 

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

The Global Incident Response (GIR) team consists of three units: Triage, Incident Response, and Incident Command. 

As a Staff Incident Response Analyst in Incident Response, what you get to do in this role:  

• Help lead Incident Response in both ServiceNow’s commercial customers as well as its Enterprise environment. As a rapidly growing organization ServiceNow offers the opportunity for growth while learning its commercial and federal environments and the ServiceNow platform itself.  

• You will be a key member of the Global Incident Response providing 24 * 7 * 365 threat detection coverage; monitoring the tools and systems that defend ServiceNow’s production and corporate environment, define relationships between seemingly unrelated events through deductive reasoning, and more effectively while maintaining a laser focus on quality on security incident investigations. 

• In partnership with our Threat Detection Automation team look at identifying opportunities to automate routine manual tasks and save time for the analyst to channel those efforts in core threat detection operations. 

• Writing internal playbooks/handbooks for security processes and tooling. Identify opportunities for creating/reviewing new run books.  

• Oversee the shift delivery of operations work across multiple environments.  

• Validate, test, and optimize automation models suitable for team needs. 

• You will work on a geographically diverse team to respond to threats that may arise against our infrastructure, and track incidents to closure, working across functional teams.  

• You will work with the various teams to maintain up-to-date baselines for the secure configuration and operations of all in-place devices, whether they be under direct control (i.e., security tools) or not (i.e., workstations, servers, network devices, etc.). Using this baseline data, you will conduct analysis of security vulnerabilities.  

• You may be called upon to assist with the deployment, integration and initial configurati