Assistant Lead Case Manager - (Bilingual-Spanish) Youth Shelter

Looking for a meaningful role where you can make a real impact? As an Assistant Lead Case Manager, you’ll support youth who are adjusting to major life changes and cultural transitions — helping them on their journey to reunify with family and find stability.
In this role, you’ll not only work directly with youth and families, but also provide guidance and support to a dedicated team of case managers. It’s a perfect opportunity for someone with a heart for service and the leadership skills to inspire and uplift a team.
If you have at least 1 year of experience in a supervisory role and a strong background in case management, we’d love for you to apply and grow with us!


Annual Salary: $58,344.00
Schedule: Sunday - Thursday; 9 AM - 5 PM
Location: Mesa, AZ

QUALIFICATIONS
Education:
• Bachelor’s Degree in Behavioral Health, Human Services, or Social Services required.
• Bilingual in English/Spanish; including, having the ability to read legal documentation in Spanish.
Experience:
• 2 years of progressive employment experience that demonstrated case management experience in a 24-hour service facility.
• 1 year experience with or applicable knowledge of ORR policy and procedures; including, all aspects of case management, services, sponsor assessments, and safe and timely release.
• Child welfare and/or case management experience strongly preferred.
• 1 year supervisor/lead experience, required
Requirements:
• Must be able to provide proof of Immunizations (Varicella, MMR, TDAP, Flu)
• Must be able to pass various background checks
• Must pass pre-employment drug test
• Valid Driver’s License with reliable transportation
• Current Auto Liability Insurance
• CLEAN 39 Month Motor Vehicle Record
• Must Be At Least 21 Years of Age
RESPONSIBILITIES & DUTIES
Responsibilities will include but not limited to:
• Directly responsible to the Lead Case Manager and Clinical Director, for administrative and clinical issues regarding admission, discharge and utilization of management issues, while being in conformance with accepted clinical practices and the agency's program definition and policies (as relevant to the program/client needs).
• Participate in, and coordinate the treatment plan reviews, educational plan meetings and alternative staffing as needed.
• Participate in and coordinate training for new case managers and supervising the work of the other case managers and will complete and monitor timely documentation completion in collaboration with the Lead Case Manager.
• Develop and maintain collaborative relationships with clients, their family members, and significant support systems.
• Develop Individual Service Plans.
• Screen for human trafficking concerns.
• Coordinate with Lead Case Manager to assign cases immediately upon youth’s arrival or the next business day.
• Ensure that case managers properly close all physical and digital case files upon youth leaving the shelter.
• Meet frequently with clients in-person and family members via telephone; provide up-to-date information on case status and new developments regarding progress and discharge planning.
• Coordinate and assist with completion of all necessary documentation as designated by ORR and agency standards.


We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report to include verification of employment, education, criminal background search and driving records. A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. A New Leaf participates in el program de E-Verify. Equal Opportunity Employer.
BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), annual team member appreciation event, informal, yet professional team environment. For full time employees, we also provide the following included in the total compensation plan: Health/Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program which has received a Silver Level of excellence in worksite wellness by providing employees with Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more!