(Senior) Business Analyst (Personal Insurance)

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Project Management, Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$75,500.00 - $124,700.00

Target Openings

1

What Is the Opportunity?

The (Senior) Business Systems Analyst is responsible for working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs. Must be able to work with a diverse stakeholder group, identify areas of contention and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies. Able to successfully transition to unfamiliar business and systems domains with minimal guidance. May act as a team lead on small to medium sized initiatives. May provide limited coaching to less experienced analysts.

What Will You Do?

• Responsible for the success of the Acceptance Criteria definition process for assigned work with limited supervision;.
• Elicit, analyze, specify, and communicate business, system and implementation acceptance criteria.
• Ensure the acceptance criteria are unambiguous and understandable by both business users and solution delivery teams.
• Work with the Agile Product Owner to prioritize business needs effectively based on business value, risks, and constraints.
• Provide analysis and documentation to support potential solution trade-offs and assist with defining the path forward.
• Ensure that acceptance criteria and desired business outcome are clearly articulated, leveraging appropriate artifacts.

• Ensure the test strategy and test plans adequately cover the solution and provide the anticipated business outcome. Assist in defect resolution.
• Measures and tracks quality of business analysis work.
• Participate in determining how acceptance criteria, solution planning and documentation will be approached and managed for a particular set of teams and product following enterprise and division best practices.
• Work with product and team lead engineers to articulate story details and acceptance criteria, identify dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.
• Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives. Bring alternative perspectives and influence consensus among stakeholders.
• Effectively verifies and validates desired business outcome; ensures that all acceptance criteria support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need.
• Continuously strive to improve understanding of elicitation, documentation and communication techniques and agile ways of working required to support successful product delivery. Embrace feedback and opportunities for process improvement. Actively contribute during team retrospectives.
• Simultaneously support multiple initiatives as assigned.
• Mentor other team members and contribute to the Business Analyst Community of Practice.
• May formally lead other business analysts
• Perform other responsibilities as assigned.

What Will Our Ideal Candidate Have?

• 5-8 years of experience in Business Systems or equivalent preferred.
• Bachelors degree in Business, MIS, or other related field preferred.
• 2+ years of experience working in Agile product teams preferred.
• Experience leading others with the ability to earn trust while still challenging the team to improve and operate outside its comfort zone in an Agile environment preferred.
• Project Management: Ability to initiate, plan, execute, and guide the work of a team to achieve specific goals and meet specific success criteria within a specified time.
• Influence: Abili