Personal Lines Senior Account Manager (55532)

Personal Lines Senior Account Manager

First State Insurance Agency Company Info

First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation. Our home office is in Farmington, MO with numerous locations throughout Missouri.

Make a Positive Impact

First State Insurance Agency is looking for talented and resourceful individual to fill the role of Personal Lines Senior Account Manager. The Personal Lines Senior Account Manager will provide support to the producers, provide additional insight for accounts and/or carriers while following the new and renewal business protocols.

The PL Senior Account Manager will also train, coach and delegate work to the team while overseeing their performance and maintaining strategic relationships with carriers.

Responsibilities in Accordance with Our Corporate Values

Professionalism

• Engage with customers, colleagues and supervisors on the phone and in person with a high level of professionalism and respect
• Maintain confidentiality in all dealings with clients and within the agency
• Manage multiple books of business with minimal supervision
• Delegation of routine duties to prescribed teammates

Accountability

• Document performance and work with AVP to resolve performance issues
• Ensure all renewal proposals be delivered to the producer a minimum of 30 days prior to renewal date
• Review/process all assigned documents within the prescribed processing times, confirming documents are true and accurate at the time of processing

Initiative

• Review production reports for maintained book of business
• Review and provide guidance to teammates on Proposal of Coverage documents
• Ensure all agency billed policies and endorsements are processed according to procedure, following up on past due amounts when applicable

Adaptability

• Coordinate and/or provide coaching, problem solving solutions, as well as procedural and systems training as needed, to any member of the Commercial Lines Department
• Build and maintain a positive working relationship with team and Producers, having critical conversations when required
• Conduct monthly team meetings to engage team in customer touch points and document interactions appropriately

What You Can Expect

• Competitive pay and benefits package - with variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

Qualifications  

• Exceptional written/verbal communication skills
• Proficient with Microsoft Office
• Punctual with a strong attendance history
• High School diploma / GED
• 5+ years’ industry specific experience preferred
• Must possess and maintain Personal Lines insurance license
• Must obtain and maintain professional designation relevant to the position

Additional Information

Being a First Stater...

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enj