Retailer - West

Retailer

Location: West Region

Salary: $80,000

Lush Retail is a network of independent shops, driven by passionate individuals dedicated to their local communities. Retailers play a crucial role in driving sales, profit, and customer experience by:

• Recruiting and developing great managers.
• Ensuring shop staff are well-trained in product knowledge, brand, and service.
• Leading with Lush’s culture and values, fostering a positive and inclusive environment.

The Lush business is run by Lush shop managers, who are committed to serving their customers and growing their businesses. The role of the Retailer is to actively support managers through fresh and innovative advice and encouragement, genuine care and by ensuring we recruit, develop and train empowered and highly skilled shop managers.

You hold sacred our Lush culture and values through fearless leadership and owning the experience of every employee and customer in our stores. You grow talent by motivating, encouraging and coaching Shop Managers and shop staff to their highest potential; you know how to be curious about their opportunities and career ambitions and how to be real with feedback and support. 

Lush values people that can adapt and evolve to the needs of our business, analyze and interpret metrics and translate strategy into behaviors which drive sales and improve profitability. Our Lush employees live with purpose, finding their connection with the values of our business, and bringing their work and life paths into one holistic journey.  

Key Responsibilities:

• Empower Store Managers:
• Inspire  entrepreneurial thinking and autonomy in decision-making.
• Provide guidance and hold managers accountable for business results and contributions.
• Support Store Operations:
• Visit shops to connect with teams, identify opportunities, and coach them to success to drive sales and create incredible customer experiences.
• Identify growth opportunities, challenge the status quo, and implement innovative solutions.
• Oversee the recruitment, onboarding, and training of managers, setting them up for success.
• Develop Talent:
• Provide coaching, feedback, and support for managers, MITs, TSMs, and Interns.
• Lead engaging training sessions that empower teams to succeed, both in-person and virtually, on various retail topics.
• Foster a culture of growth, where everyone feels supported in their development.
• Ensure Compliance and Ethics:
• Maintain safe retail environments and ensure compliance with industry standards and company policies.
• Promote Lush ethics, values, and initiatives, including sustainability and Lush Giving.
• Strategic Collaboration:
• Participate in meetings across North America and globally.
• Represent retail managers in discussions with other support teams and work closely with other teams to ensure the best support for our stores and events.
• Community Engagement:
• Help Store Managers build strong connections within their communities, welcoming new customers and expanding Lush's reach.
• Encourage creativity, fun, and positivity within our stores.
• Be day makers and create magic and fun experiences for both employees and customers.

Expectations:

• 2+ years of experience managing a Lush shop, driving sales, and delivering exceptional customer experiences.
• 1+ years of experience supporting remote locations and developing teams.
• A passion for helping others grow, with a proven ability to mentor and support talent, manage performance, and navigate employee relations.
• Strong communication, organization, and time management skills.
• Proficient in Google Workspace and adaptable to other systems.
• Willingness & ability to travel up to 50% within the US, Canada, and the UK.

Preferred:

• 1+ years of multi-unit experience.
• Degree or coursework in business, commerce, or communication.
• Experience in the cosmetics and beauty industry.
• Cross-cultural collaboration and DEIB training.
• Fluency in Spanish, French, or other languages.

 

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.