Business Systems Analyst

General Statement of Job

Business Systems Analysts perform duties related to the implementation, management, maintenance, enhancement, support, and decommission of critical software systems, whether purchased through a vendor or developed internally. Business Systems Analysts consult with stakeholders to gather and define requirements; configure and implement new systems and/or enhance existing systems; write and execute test plans; troubleshoot and resolve complex system issues; deliver training and guidance to end users and system/service owners; develop and maintain system documentation; prepare robust reports to enhance strategic business decisions.

Specific Duties and Responsibilities

Essential Duties:

• Serve as a subject matter expert for a complex business system
• Ensure the stability, integrity, and efficient operation of business systems
• Consult with various stakeholders to gather requirements
• Identify and analyze requirements to define scope, objectives, and feasibility
• Modify and configure systems to meet business needs and stakeholder requirements
• Develop, analyze, and maintain new or current system processes and workflows
• Compile data from various databases and/or sources; display and analyze data
• Prepare robust technical reports and create diagrams, workflow maps, or other visuals to facilitate enhanced system understanding
• Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications
• Develop and execute test plans and scripts, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
• Collect user feedback regarding system performance and work with team to prioritize configuration requests
• Collaborate with cross-functional IT staff to streamline solution implementations
• Provide advanced customer service and functional support to end-users in area of expertise
• Monitor, troubleshoot, and resolve complex system issues
• Maintain relationships with vendors; work with vendors on bug fixes, new features, and proper use of products
• Assist with implementing “workarounds” when system issues affect operations or when resources are limited
• Assist in writing specifications used by developers for automation of business processes
• Participate in the implementation of system patches, updates, and maintenance
• Develop and provide trainings, demonstrations, and regular communication to end-users
• Maintain records of system integrations, changes, and incidents
• Lead portions of large tasks or projects; build and maintain project management skills
• May lead and mentor other Business Systems Analysts and technical staff
• Maintain awareness of accessibility, compliance, and security polices and guidelines

Education, Experience, and Licenses

Four plus years progressive related experience and/or training required; o