OPS CUSTOMER SUPPORT SPECIALIST - 67980023

Requisition No: 849367 

Agency: Agency for Persons with Disabilities

Working Title: OPS CUSTOMER SUPPORT SPECIALIST - 67980023

 Pay Plan: Temp

Position Number: 67980023 

Salary:  $19.50 - Hourly 

Posting Closing Date: 03/28/2025 

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

 POSITION: CUSTOMER SERVICE SPECIALIST - Other Personal Services (OPS)

POSITION NUMBER: 67980023

OPEN COMPETITIVE OPPORTUNITY

*This is an ANTICIPATED VACANCY*

This posting may close before the posted closing date.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

 

This position is not a Telework position and is required to report to the APD office in the area it serves.

 

 

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, (For more information, please click www.myfrs.com).
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

 

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. 

 

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

 

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

 

SALARY RANGE

$19.50 - Hourly                   

 

Position Summary

This is a customer relations position within the Division of Operations and Programs, Bureau of Rapid Response and Supports. This position is responsible for handling inquiries and concerns received from customers and other stakeholders in a professional, responsive, and timely manner in accordance with standard customer service protocols.

 

 

The Work You Will Do 

Responds to telephone and written inquiries from clients, families, providers, APD staff, and other stakeholders timely and accurately using standard protocols and guidelines to address customer support

and resolution concerns.

 

Assists with obtaining inquiry details and information from the customer or stakeholder to assist with customer support and res