Shift Coordinator

POSITION SUMMARY:   To help oversee the daily operations of a team and ensures smooth transitions between shifts by managing schedules, delegating tasks, and addressing staff and operational issues. 

ESSENTIAL FUNCTIONS:

• Provide superior service to our customers (internal and external) at all times.
• Maintain close contact with guests to ensure their satisfaction.
• Assist in the planning, supervising and coordination of the daily operations of the restaurant. 
• Assist in training of employees.
• Plan and conduct staff meetings in Managers absence.
• Supervise and assist as necessary with all operations, which may include: line set-up and restocking; food preparation, customer service; cleaning and organizing cooking, service and dining area; dishwashing; bartending, menu development, large party reservations etc.
• Ensure that alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control.
• Assist in ordering, receiving, and maintaining an appropriate inventory of front of the house food and supplies; which may include coordinating the transportation of goods.
• Ensure that applicable health and safety procedures and regulations are followed.
• Prepare a variety of administrative/operations reports and records; timesheets, daily staffing reports, inventories, cash reports etc.
• Executes all opening and closing duties of dining outlets and bar effectively.
• Deal with a variety of special problems that arise in daily operations related to inventory, purchasing, personnel, equipment, etc
• Monitor food and service to ensure that appropriate quality standards are maintained.
• Confer regularly with the Restaurant Manager and other Company personnel to plan, coordinate and evaluate services/activities, exchange information, resolve problems, etc.
• Attend staff meetings.
• Keep abreast of new developments in the field.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required:    High School Diploma or Equivalent
• Preferred Degree:  N/A
• Certificate(s) or License(s): Food handler and beverage service permit
• Years of experience:  2 – 3 years of professional Food and Beverage experience required. (For certain outlets fine dining experience preferred)

KNOWLEDGE, SKILLS, AND ABILITY:

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guest’s needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

PHYSICAL REQUIREMENTS:

• Regularly - Walking, Standing
• Occasionally - Computer Work, Sitting, Lifting up to 50lbs