Line Server/Catering

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Inquiries Regarding Application Status
Due to the high volume of applications we receive, we cannot respond to inquiries regarding the status of submitted applications. Applicants selected for interviews will be contacted using the email and/or phone information provided in the online application. For information regarding our general staff recruitment process, please click here to visit our FAQs web page to see answers for frequently asked questions, including what to expect, timelines, requests for special accommodation, and interviews. 

Location:

Claremont, CA

Job Posting Title:

Line Server/Catering

Job Details and Requirement:

Position Title: Line Server/Catering

Department: Dining Services            Supervisor: General Manager, Dining Services

ESSENTIAL FUNCTIONS

This is a bargaining unit position. Union dues are required.

Line Server (primary)

• Assist in serving food during meal periods.
• Coordinate the set up for meals including the entrées, deli, salad bar, beverage station, dessert station, and serving utensils, to ensure that all are well stocked, clean and well merchandised.
• Verify that the dining room is clean and that all tables and chairs are wiped down.  Confirm that all menu signage is in place, that the tray return is clean and evaluate other house standards as required.
• Coordinate customer service efforts during mealtimes including greeting customers, restocking stations, cleanliness, and traffic flow.
• Coordinate clean-up efforts of all the stations in the server and dining room at the conclusion of the meal.  Ensure that all areas are properly broken down, cleaned and sanitized.
• Seek feedback from customers as to their thoughts about the given meal and any other ideas they may wish to share.
• Perform other essential duties as tasks specific to the position.

Catering (secondary, when needed)

• Provide full support for catering event presentations, including order preparation, delivery, set-up, serving, clean-up, break-down and pick-up. 
• May be asked to assist with light preparation of hors d’oeuvres, sandwiches, deli plates/platters, and salads.
• Assemble all food, beverages, and supplies according to event contracts and catering checklists; deliver all food, beverages, and supplies for catered functions to scheduled locations on a timely basis.
• Displays foods under appropriate hot or cold as per standards.
• Responsible for ensuring proper presentation, portion control, and maintenance of proper serving temperatures-follows HACCP standards.
• Maintain sanitation and orderliness of all equipment, supplies and utensils within work area.
• Cleans equipment, as assigned and in a timely fashion.
• Demonstrates a complete understanding of daily menu items and explains same to customers accurately.
• Relays relevant comments from customers directly to supervisors.
• Ensures corporate and OSHA safety standards are followed.
• Maintains professional appearance all times, clean and well groomed in accordance with the company standards.
• Ensure that event presentations are clean, well-stocked, consistently and attractively displayed, and adhere to the quality standards of the department.

  All contract items are present with necessary signage and service ware;

  Linens are evenly and neatly placed on tables;

  Buffets and tables are well organized;

  Appropriate food décor is attractively placed on buffet; and

  Back-up supplies are stored out of guests’ site.

• Greet guests courteously and interact with guests in a manner to ensure customer satisfaction.
• Resolve guest concerns in a friendly and service oriented manner, relaying issues and relevant comments from customers directly to a manager, and seeking manager assistance when necessary.
• Demonstrates a complete understanding of menu items and explain menu items to customers accurately. Relay all allergen concerns and questions to a manager.
• Serve and attend to guests quickly and efficiently during events to provide excellent customer service.

  Restock and maintain buffets as needed.

  Keep display equipment, buffets and tables clean and free of debris during event meal service.

  Wait on guests, serve food and beverages, answer questions regarding food served at the event and address special requests with a manager as needed.

• Clean-up, b