Retail Operations Manager

As the Retail Operations Manager of multiple Meta Stores, you'll be at the forefront of revolutionizing the retail experience. Our cutting-edge technology and innovative products are changing the way people interact with the world, and you'll play a key role in bringing this vision to life.

Imagine showcasing the latest advancements in virtual and augmented reality, AI, and more to customers who are eager to experience the future. As a Retail Operations Manager you will manage store teams that have direct engagement with customers, and understanding their needs and preferences, will be paramount to providing invaluable consumer insights that will shape world class retail experiences.

From managing the day-to-day operations of our retail stores to collaborating with a multitude of cross-functional teams you'll have the opportunity to make a real impact on the customer journey, driving sales, and building brand loyalty.

At Meta Store we don't just sell products – we create immersive experiences that inspire and delight and you will play a key role in pushing the boundaries of what's possible in retail.Retail Operations Manager Responsibilities

• Lead day-to-day retail operations across a variety of permanent and temporary store locations to ensure operational efficiency, maximize customer engagement and increase satisfaction and loyalty.
• Develop, update and maintain operational processes to continuously improve productivity and support scaling of the business.
• Ensure healthy stock levels across all stores through effective inventory management of orders, returns, and accurate inventory tracking.
• Responsible for maintaining retail operations tools, resources and vendor management.
• Monitor sales metrics, identifying areas for improvement, and implement strategies to increase sales and customer satisfaction
• Ensure compliance with company policies, procedures, and regulations including health and safety standards.
• Develop store level budgets, track expenses, and analyze financial performance in alignment with relevant cross-functional partners.
• Ensure the highest levels of customer satisfaction and resolve escalated customer inquiries and complaints promptly and successfully.
• Provide regular updates to leadership and cross-functional partners through timely and consistent communications, using designated internal tools
• Ensure retail staff are fully certified and compliant with all retail training and provide insights to support new training content and development
• Foster a friendly, welcoming and fulfilling work environment to promote high job satisfaction and minimal staff turnover.

Minimum Qualifications

• 7+ years of experience in retail store operations
• 7+ years of experience leading field operations
• Experience in the consumer electronics industry
• Experience with retail operations, merchandising, and customer service principles
• Experience working in a fast-paced, dynamic retail environment and be easily adaptable to changing priorities
• Customer-focused, proactive and results-driven with an emphasis on continuous improvement
• Experience with retail software and point-of-sale systems
• Experience with MS Office tools and Google Suite

Preferred Qualifications

• MBA degree or equivalent
• Experience managing Test & Learn programs within retail
• Experience with Omni-channel retail
• BA/BS degree

For those who live in or expect to work from California if hired for this position, please click here for additional information. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
US$142,000/year to US$202,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details l