Senior Collections (B2B) Associate - Cincinnati (Hybrid)

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for an experienced Senior Collections Associate (B2B) to join our ever-evolving Finance Shared Services team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team:

As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.

Experience: Previous experience in accounts receivable, collections, or a similar role preferred

**This role is hourly plus a monthly incentive plan!**

**Hybrid Workspace: Two Days Onsite, Three Days Remote**

What you'll own:

• Payment Tracking: Monitor and track payments received from customers, updating records accordingly.

• Collections: Follow up on overdue accounts through phone calls, emails, and letters to ensure timely payment.

• Dispute Resolution: Address and resolve any billing discrepancies with invoices.

• Reporting: Excel knowledge of regular reports on accounts receivable status, including aging reports and collection metrics.

• Customer Relations: Maintain positive relationships with customers and relationship managers while effectively managing collections.

What you bring:

• High school diploma or GED required

• Business-to-business (B2B) experience desired

• Strong communication and negotiation skills.

• Attention to detail and accuracy.

• Proficiency in accounting software and Microsoft Office Suite.

• Ability to handle sensitive information confidentially.

• Problem-solving skills to address and resolve customer issues.

• Excellent writing and editing skills.

• Strong interpersonal and communication skills.

• Ability to manage multiple projects and meet deadlines.

• Proficiency in using communication tools and platforms.

• Stakeholder Engagement: Ensure organizational initiatives and projects are effectively communicated to employees and stakeholders

• Relationship Building: Foster strong relationships across departments to facilitate open communication and collaboration

• Financial Analysis: Skills in financial analysis can aid in understanding customer payment patterns and identifying potential issues early.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without rega