Program Manager, Certification & Accreditation

The Program Manager, Certification & Accreditation will play a key role in supporting the CSBS Accreditation and Certification programs. This role requires strong collaboration, analysis, innovation, and communication skills, with a focus on facilitating the efficient processing & analyzing of data, partnering with the accreditation & certification leads, and leveraging technology to enhance the effectiveness of the programs. The Program Manager will be responsible for managing key operational aspects of both programs, developing & delivering reports, monitoring & analyzing performance indicators, and ensuring that the overall accreditation and certification processes remain aligned with CSBS priorities and strategic goals.

Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.
• Certification & Accreditation Program:
◦ Manage agency contacts, profile updates, accreditation review team members, and the A&C team’s activities.
◦ Coordinate logistics and activities of Accreditation review team members alongside the Accreditation Director to ensure efficient reviews.
◦ Manage the processing & analysis of data and information associated with the agency’s Accreditation self-evaluation questionnaire (SEQ).
◦ Provide organizational and technical support for day-to-day accreditation & certification activities, including managing the online system and reporting data.
◦ Support the Performance Standards Committee, Accreditation Review Teams and accreditation contacts of state agencies.
• Data Strategy & Reporting:
◦ Manage the data strategy associated with CSBS accreditation & Certification programs in line with the CSBS strategic plan and AWD priorities.
◦ Prepare and submit monthly reports to leadership and CSBS governance bodies.
◦ Manage and analyze NMLS Help desk and SNOW ticket reporting and trending
• Technology, Data Analysis & Process Improvement:
◦ Maintain program technology systems, such as dashboards and shared resources, and coordinate with internal teams to ensure accurate data input, access, and reporting.
◦ Facilitate the collection and processing of data elements required for reporting and analysis related to both Accreditation and Certification dashboards.
◦ Develop and maintain the accreditation program materials and document library, identifying automation opportunities.
◦ Manage the AOS and ECP daily activities, assisting with UAT when directed.
◦ Collaborate with the Certification Lead on LMS transition activities and ongoing LMS Certification maintenance items
◦ Collaborate with internal teams to gather and organize program data to support KPI monitoring and performance reporting.
◦ Proactively alert Accreditation leaders to potential risks to an agency’s accreditation status based on data analysis and KPIs.
• Budget Management & Billing:
◦ Adhere to budgetary requirements for agency Accreditation and Certification.
◦ Oversee the preparation of annual billings and collection status for accreditation fees in collaboration with the Accounting team.
• Recognition & Communication Management:
◦ Rebuild and streamline the Accreditation & Certification certificate creation and delivery process to make it cost-effective and efficient, ensuring the process is a "special" event for recipients.
◦ Manage the Examiner Certification program, including preparation and mailing of certificates, updating continuing education records, and ensuring internal audit processes are followed
◦ Manage Accreditation/re-accreditation/Certification recognition and communication templates for announcements, publicity, and media sharing by agencies and certification recipients.
◦ Training Records Management (TRM) Manage training records on behalf of state agencies and maintain relevant databases.
• Engagement & Communications:
◦ Execute engagement and communications plans across the Accreditation & Certification programs to promote the value of accreditation and certification.
Additional Responsibilities
• As requested, provide support in managing various certification & accreditation program activities to ensure they are conducted timely and efficiently.
• Administer the CSBS scholarship program, including the case study competition.
• Other duties as assigned.

Minimum Qualifications
To perform this job successfully, an indi