OPERATIONS & MGMT CONSULTANT I - SES - 60049649

Requisition No: 846139 

Agency: Children and Families

Working Title: OPERATIONS & MGMT CONSULTANT I - SES - 60049649

 Pay Plan: SES

Position Number: 60049649 

Salary:  $1,692.89 - $3,008.45 Bi-Weekly 

Posting Closing Date: 02/19/2025 

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                                                                                                           Operations Management Consultant I-SES

 

 

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families in the Economic Self-Sufficiency program. 

 

Location: Any county in the State of Florida.

 

This position is for an Operations Management Consultant I- SES for the statewide Specialized Medicaid Center of Excellence located in the state of Florida reporting to the SunCoast Region.  Teleworking is not an option for SES positions.  Some travel will be required. Facility is a tobacco free environment.

 

The bi-weekly salary range for this position is $1,692.89 - $3,008.45.

 

This is a highly responsible position assigned to report directly to the Program Administrator in the Economic Self Sufficiency Program and requires expertise in the public assistance program areas; including extensive knowledge of program concepts, Federal and State laws and regulations, and computer systems that support the public assistance programs.  Provides leadership and supervision to include compliance with program requirements/business model, and effective performance feedback.  This individual will be a major contributor in professionally representing the Center of Excellence to internal and external stakeholders, and for driving the administrative unit’s performance and quality.

 

 

PRIMARY DUTIES MAY INCLUDE BUT NOT LIMITED TO:

• Provides direct supervision of front-line supervisors for the delivery of services to Departmental customers.
• Evaluates subordinates and their administrative units on performance and quality of service delivered to departmental customers; provides positive reinforcement along with corrective actions as necessary.
• Develops and coordinates corrective action reports for effectiveness and timelines within program policy and procedure guidelines.  
• Monitors and evaluates operational outcomes.
• Analyzes performance data.
• Recommends and initiates performance improvement strategies.
• Prepares reports and presentations.
• Assists with operational planning and service delivery.
• Uses program expertise and experience to assist with resolving difficult or high-profile clients, provider complaints, or other customer service issues.

 

KNOWLEDGE, SKILLS AND ABILITIES: