Sr. Manager - Reporting and Business Insights

Role Overview:

The Senior Manager – Reporting and Business Insights will report to the Sr. Director of Technical Operations and will be responsible for delivering data-driven insights and reporting across customer support and McAfee. This role involves leading a team to ensure that operational metrics are effectively managed, revenue reporting and invoice reconciliation are accurately delivered, and detailed insights, trends, and analysis on the health of the customer support business are provided.

This is a Frisco, Texas Area-based position, with expectations to collaborate with the team in the Frisco office 1-3 days per week. We are not offering relocation assistance now.

About the role:

• Own and publish operational metrics for the business.
• Partner with finance to deliver revenue reporting and invoice reconciliation.
• Provide detailed insights, trends, and analysis on the health of the customer support business.
• Collaborate with cross-functional teams to ensure data integrity and optimal performance.
• Conduct research and evaluations for new technologies and best practices in business insights.
• Develop and maintain documentation for reporting processes and business insights tools, including technical specifications and user guides.
• Monitor and optimize the performance of reporting systems, identifying and addressing any issues or bottlenecks.
• Ensure compliance with security and regulatory requirements, and implement best practices for data protection and privacy.

About you: 

• You have 10+ years of experience in business insights and reporting, with a focus on customer support metrics.
• You excel at managing technical teams, guiding them to deliver high-quality insights and reports.
• You are skilled in translating business needs into technical requirements and leading the execution of reporting roadmaps.
• You possess strong collaboration skills, working effectively with stakeholders across various functions.
• You are experienced in managing multiple projects and have a proven track record of delivering results in a fast-paced environment.

#LI-Hybrid

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.