Senior Manager, Product

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com. 

Alight unlocks enterprise growth for the world’s most influential companies with future-ready human capital and business solutions. Alight combines industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Alight’s 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation.

The Senior Product Manager, Health is focused primarily on Alight’s Smart-Choice reimbursement accounts (FSA, HRA, HSA, Tuition, Commuter and more), but will also lead and participate in overall Alight health initiatives.

This individual will work closely with Product and Solutions leaders and will be accountable for product management and the delivery of new solutions for the Smart-Choice business.

This is a virtual / remote / work-from-home position available anywhere in the U.S.

Responsibilities:

• Work with the service team, vendors, third-parties, IT teams and clients to discuss technical scope, define business requirements, set project and program expectations, and manage involvement in analysis activities
• Work with cross functional teams – technology, business and operations to manage multiple project needs and to ensure product development meets defined needs
• Lead the deployment effort and partner with internal leaders to define overall deployment/rollout strategy for clients and colleagues, including beta or pilot testing, if appropriate
• Participate (as needed) in reviews of analysis, product & technical design, test plans, and standard operating procedures on our more complicated products and systems processes
• Assist in the planning, design, and development of new applications and enhancements
• Review and analyze the effectiveness and efficiency of the system and develop strategies for improving, or further utilizing, the system and all relative ancillary integrated technology (i.e., UDP, API calls, Customer Service application integrations, third-party system integrations like SSO, new application integrations, etc.)
• Perform gap and/or impact analysis and delegate as appropriate
• Assist in prioritizing and strategizing new product releases, to include setting goals, metrics and measures for success
• Contributes to overall strategic roadmap, including assessing stakeholder needs, business case development, and ROI determination
• Act as an escalation point when projects need organizational intervention
• Develop ‘voice of the customer’ in partnership with Product and Solutions leaders, utilizing market research, focus groups, client feedback, usability studies and other methods
• Perform detailed product review of final developed solution to ensure original scope and needs are achieved
• Coordinate with multiple teams and team members across several fun