Principal Data Protection Specialist

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

The ideal candidate sits in San Jose, CA but qualified remote candidates with US Citizenship will be considered. 

**U.S. Citizenship is required. 

Job Description: Come and join our team and be a part of this exciting transformation to cloud-based security!

We are looking for a Principal Data Protection Specialist to join our team.  In this role you will be responsible for fostering customer long term mutually beneficial partnerships while spearheading and delivering comprehensive Data Protection solutions for our customers from a suite of constantly evolving and growing suite of Data Protection products. The data protection Suite of products includes – DLP, CASB, Shadow IT and integration with SaaS partners, End point and Email DLP, Reporting, Incident Management and Workflow Automation.  You will deliver industry leading solutions and will have the ability to shape the direction of the product suite evolution.  This is a specialized role that will require industry knowledge and the ability to work with large and strategic customers. Part trusted advisor, part evangelist, part expert, part explorer and part pragmatist – we are looking for you.

Responsibilities

• Foster long time mutually beneficial partnerships with customers to enable a trusted advisor relationship
• Architect and deliver highly customized data protection solutions that satisfy the needs of the customer
• Ability to enable the customer to envision a future proof solution that might require a process and mindset transformation
• Own the relationship of the customer long term
• Ability to present to the customer at various levels of the organization the problem, the solution, and the rationale for the solution
• Will present as the technical expert in Data Protection technologies (DLP, CASB and related technologies)
• Ability to able to take customer requirements and transform those into solutions using the Data Protection Suite of products
• Ability to execute and deliver on the solution
• Ability to articulate the advantages of being based on a cloud native architecture 
• Ability to clearly articulate at various levels within the customer organization the current progress and status of the project with clearly identified next steps/dependences/milestones and potential roadblocks/issues 
• Ability to champion the customer requirements and work with cross functional teams withing the organization to present and advocate the case for the customer
• Ability to multitask and context switch – role needs working with multiple customers – both internal and external 
• Interact directly with customer teams at various levels in a both technical and non-technical role
• Interact with product management and product engineering to clearly identify product enhancements and modifications that might be required and clearly articulate the gaps that they are addressing 
• Be able to produce and maintain documentation like White Papers/Solution Briefs, Reference architectures
• Be able to produce documentation that clearly represents current solution and the configuration elements that were created/modified to arrive at a solution
• Ability to convert a successful solution into a best practices document that can be consumed by other teams within Zscaler
• Ability to leverage product capabilities to deliver solutions for more complex situations by leveraging API and coding/scripting
• Create custom pattern matching for DLP matches using regular expression