Staff Site Reliability Administrator - Database

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Job Overview 

We’re looking for an early career Staff Site Reliability Administrator (SRA) with a strong interest or background in databases to join our growing team. In this Tier 2 role, you’ll provide day‑to‑day operational support for database platforms, with experience with either Oracle or MS SQL experience.  You’ll work alongside experienced teams while handling tasks such as user access, job monitoring, backups, and standard change activities, escalating more complex issues as needed. This is a great opportunity for someone who enjoys learning, follows documented processes, and brings a customer‑focused mindset to keeping systems stable and reliable. 

Responsibilities – Staff Site Reliability Administrator

• Incident Management
  Following agreed procedures, identifies, registers and categorizes incidents. Gathers information to enable incident resolution and promptly resolves incidents within established service level agreements (SLAs). Escalates complex issues as appropriate. Maintains records and advises relevant persons of actions taken. 

• Problem Management 
  Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures. 

• Automation
  Develops scripts and automation tools to streamline repetitive tasks (e.g., patching, monitoring, reporting). Maintains documentation for automated processes and workflows. 

• System Software
  Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks and minimizes service disruption. 

• Change Control
  Administers, tracks, logs, reports on change requests, using appropriate tools, techniques and processes. Provides assistance to implement standard low-risk changes, in accordance with defined change control procedures. Provides documentation of incident resolutions, maintenance procedures and automation scripts. Contributes to knowledge transfer. 

• Service Level Management
  Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements (SLAs) are not breached without the stakeholders being given the opportunity of planning for deterioration in service. 

• Information Security
  Assists with implementing and monitoring security policies and protocols across different systems. Contributes to identifying and addressing potential risks in security governance and compliance. 

Education / Experience / Certifications 

Education 
Requires a bachelor’s degree in IT, business, computer science, engineering management or other related field or equivalent experience. 

Experience 

Typically two or more years of experience in the development, implementation and maintenance of IT systems. Experience Windows/Linux servers, virtualization, and networking fundamentals. Experience with MS SQL or Oracle databases. 

Certifications, Licenses and Training 
ITIL Foundation and Microsoft Certification preferred. 

Minimum Competencies 

Functional Competencies 

• Intermediate knowledge and experience working with operating systems 
• Intermediate knowledge and experience working with network, platform or database systems 
• Intermediate knowledge of work management tools 
• Intermediate knowledge of ITIL or other service operations framework 
• Intermediate patch management tools

General Competencies 

Proficiency by level:  Intermediate proficiency 

• ​Problem-solving skills 
• Analytical thinking skills 
• Accuracy skills 
• Risk management skills 
• Oral and written communication skills 
• Collaboration skills 
• Organization and prioritization skills 
• Time management skills 

Physical, Schedule/Attendance, and Cognitive Demands

Cognitive Requirements

• Ability to adhere to response time