Managed IT Services Manager

Posting Start Date:

January 15, 2026

Posting End Date:

January 29, 2026

Position Number:

80001252

Union:

Non-Union

FLSA Status:

Salaried Exempt

Department:

Information Technology

Salary Grade:

E-5

Salary Range:

$99,237.94 - $138,580.79

Employment Type:

Full Time

Building Location:

Central Office Building

Building Street:

700 S. Eisenhower Boulevard

Building City:

Middletown

Building State:

Pennsylvania (US-PA)

Building Zip Code:

17057

Work Schedule:

Flexible Work Options

 

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.

 

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

• Hybrid Work - combination of remote and in-person reporting
• Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period. 

 

The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. 

 

Applicants must be currently authorized to work in the United States on a full-time basis.  The Commission will not sponsor applicants for work visas.

Job Purpose and Summary

This position is responsible for managing the enterprise managed Information Technology (IT) services team for the Pennsylvania Turnpike Commission (PTC). Work involves understanding and supporting the business needs and systems of the PTC, making recommendations to support and enhance those needs, and coordinating the work of the enterprise managed services team. Work is performed with considerable independence, but subject to review for program effectiveness and conformance with established goals, objectives, and policies. Supervision is exercised over external managed services technical staff.

Essential Functions & Responsibilities

Manages, plans, and organizes the performance of the IT enterprise managed services team including supervision, delegation of work assignments and review of work product. Participates in the evaluation and selection of managed services staff augmentation as well as the negotiation of purchase contracts or service level agreements. 

Gathers business requirements and analyzes the expertise of multiple managed services teams to determine the best fit for each PTC business need. Ensures appropriate managed services team members with the appropriate knowledge are assigned to each project. 

Leads and is responsible for the managed services team’s projects and deliverables. Sets and maintains realistic expectations for project completion. Removes or recommends the replacement of managed services staff when necessary to ensure the needs of the PTC are met in a timely and accurate manner.

Manages and works closely with managed services teams to support the IT business needs. Provides leadership for projects/assignments, inspects work outcomes, communicates with team, and makes decisions on outstanding questions and/or issues. Ensures that work efforts and end results address the business and organizational needs, fit within the overall budget, adhere to contractual obligations and performance metrics, and are completed timely. 

Establishes and manages operational relationships between managed services employees and other IT employees, end users and business process owners. Ensures quality