Business Support Analyst - EAST

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!

 

 

 

 

Job Summary

The SAP Business Support Analyst is accountable for supporting and training users on NRG’s Work Management tools across Plant Operations. This role provides leadership and technical expertise to ensure successful implementation and continuous improvement of work management initiatives. The analyst serves as a key liaison between business users and technical teams, ensuring seamless integration and optimal use of SAP and related systems. 

 

 

 

 

Essential Duties/ Responsibilities

Work Management Support 

• Provide user support for SAP, Fiori, Mobility, and NWBS/Project-related requests 

• Understanding of TRACK Contractor Management System 

• Manage security access 

• Respond to training requests and deliver user education sessions 

SAP Support 

• Support SAP Plant Maintenance and associated modules 

• Troubleshoot and resolve SAP-related issues 

• Collaborate with IT and business teams to enhance SAP functionality 

Training 

• Develop and deliver training materials for SAP and related tools 

• Conduct workshops and one-on-one training sessions 

• Ensure consistent user adoption and process compliance  

Tools and Applications 

• Leverage reporting tools for data analysis and performance tracking 

• Support integration and interface activities between systems 

Integration and Liaison 

• Act as a liaison between Plant Operations and IT teams 

• Facilitate cross-functional collaboration to improve work management processes 

• Support change management and continuous improvement initiatives 

 

 

 

 

Working Conditions

• Hybrid reporting to an office with occasional plant visits or remote work

• Willingness to work outside normal business hours as necessary, especially during critical issue resolution and to achieve project milestones

• Moderate level of travel outside of home office

 

 

 

 

Minimum Requirements

 

• Relevant industry experience 
• Experience in planning, scheduling, and maintenance management 

 

 

 

 

 

Preferred Qualifications

• Five years of power generation experience

• Heavy industry Maintenance

• BS or BA degree in a business or related field
• PM, PDM experience

 

 

 

 

Additional KSAs

• Proficient in SAP
• Knowledge of scheduling tools

• Proficient in Microsoft Office Suite products such as Excel, Word, PowerPoint and Teams

• Proficient in communicating with large groups of peers or superiors

• Reconciliation, analytical and critical thinking skills required

• Works well under pressure, remaining focused and calm in the face of distractions and changing priorities

• Ability to prioritize workload

• Ability to work across organizations to improve processes and practices
• Influence improvements without being the bos