Software Engineer AI Development

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

_________________________________________________________


About This Role:
Our IT organization is the “high-octane engine” behind Windstream’s transformation. With 85 % of workloads now cloud-native and multiple Stevie GOLD awards in 2025, we’re rewriting the playbook for telecom innovation. TechMate alone delivers a 12× ROI and is just one example of how we marry AI with real-world impact.
Our award-winning AI portfolio (TechMate, WinGPT, KDA, Go Kinetic and more) is scaling fast. Join us at the ground floor and help craft the next wave of autonomous “agentic” AI that powers:
• Voice experiences in NICE CXone
• SMS and email communications via Twilio
• Customer portals
• Conversational bots
• TechMate, the generative sidekick every Uniti field tech relies on daily
You’ll pair with senior engineers and data scientists to turn LLM magic into production-ready micro-services that delight customers and employees alike.

What You’ll Do:
• Build & ship AI agents, APIs, and micro services in Python or TypeScript/Node
• Create conversation flows, RAG pipelines, and orchestration logic with Azure OpenAI, Copilot Studio, Botpress
• Integrate voice agents with NICE CXone, and chat/SMS/email agents with Twilio, plus React/Angular portals via REST/GraphQL
• Containerize, automate, and release via GitHub Actions & Azure DevOps
• Add real time observability with OpenTelemetry and Grafana
• Write unit/integration tests, participate in code reviews & daily stand ups, and pair program regularly
• Triage production issues and improve latency, accuracy, and cost
• Stay on top of new LLM techniques and propose practical innovations for our roadmap

Do You Have:
• B.S. in Computer Science, Software Engineering, or related field (or equivalent experience)
• 0-2 years of professional software development (internships count!)
• Proficiency in at least one back-end language (Python, JavaScript/TypeScript, Java, or Go)
• Solid fundamentals in data structures, algorithms, and RESTful API design
• Familiarity with Git, SQL/NoSQL databases, and Linux command-line
• Clear, concise written and verbal communication skills

Even Better:
• Hands-on with Azure OpenAI, LangChain, Semantic Kernel, or similar LLM frameworks
• Experience building chat/voice bots in Copilot Studio, Botpress, Salesforce Agentforce, Amazon Q, or ChatGPT
• Knowledge of Kafka, Snowflake, Druid, or other streaming/analytics platforms
• Understanding of telecom workflows (ordering, provisioning, field operations)
• Exposure to React, Angular, Tailwind/CSS in JS
• Familiarity with container orchestration (Kubernetes, AKS, or ECS)

How We Work
• Remote-first, async-friendly. Daily stand-ups, weekly demos, and quarterly hackathons keep us aligned.
• Pairing & mentorship. Every Software Engineer I is assigned a dedicated mentor and participates in regular pairing sessions.
• Continuous learning. Gain free access to Skill Connect and internal tech talks.
• Career path. Successful SE I’s typically promote to Software Engineer II in 18-24 months, expanding ownership of services and design decisions.


Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasional: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: frequently: 34% - 66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies, Copier

The starting compensation range for this job is $53.000 to $67,500.


_________________________________________________________


Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and the