Customer Support Specialist

About Montonio:

Montonio is an e-commerce checkout platform, loved by over 8000 merchants in the Baltics, Finland, and Poland. To date, we have raised nearly 19M € from Index Ventures and the people who built Wise, Bolt, and Pipedrive. We aim to be the go-to partner that merchants can rely on to grow their business, one superb checkout experience at a time. 🚀

The Role:

Montonio has been on the 🇪🇪Estonian market for years now and with more merchants showing interest in our ever increasing product lineup, we need more wonderful people to help them use Montonio seamlessly and effortlessly.

You would be joining an already established global CS team that is based in 4 countries. That means you won't be expected to reinventing the wheel, but not everything is set in stone (#start-up🚀), meaning you will be able to shape some things in your image and leave a lasting impression!

We want our clients and business partners to be wowed so they can enable better e-commerce business results.

😌 N.B. Since our customers are businesses, then we roughly work during the same hours as them. What this means in practice, is that our CS team doesn’t have any early morning or evening shifts. We aim to work during regular business hours.

Your daily missions:

• Provide support mainly in Estonian and English to our partners and provide troubleshooting and technical help via phone, web-based tools and email
• Advocate for merchants—ensure their feedback is relayed to internal and product teams, making sure Montonio continues to evolve based on real merchant needs.
• Consulting merchants regarding the best implementation practices and address specific issues
• Answer business questions about the product to potential clients and help them find a fitting offering from our suite of products
• Build and maintain high quality relationships with merchants
• Help maintain and expand the Montonio Help Center, ensuring up-to-date and high-quality support resources
• Continuously learn and stay up to date on technical aspects of our products, becoming one of the most knowledgeable people in the company

Our expectations to you:

• Enthusiastic and good with people
• Oriented towards results
• Not afraid to pick up the phone
• Good at problem solving
• Tech savvy and eager to learn new tools and systems
• Excellent written and verbal Estonian and English

⭐️ Bonus points for: 

• Experience in customer support
• Experience with e-commerce platforms and/or start-ups/scale-ups
• Written and spoken Russian language skills

Our promises to you:

You would be joining Montonio at a very opportune time. We’re still a team of 60+ people and we are growing. It is a very exciting time that enables the possibility to be part of shaping the organisation, our products, and Montonio's brand.

• A competitive salary starting from 1850 EUR (gross)
• Company stock options
• 6 weeks of paid time off (30 working days)
• A team of friendly, forward-thinking people that always support each other
• Flexible working schedule 🏡
• Opportunities to grow and take on more responsibility
• Top of the line tech and naturally Montonio swag 😎

🚨 Make sure your CV and answers to the application questions are in English.
🚨 Avoid using ChatGPT and similar tools when answering the application questions or sending your cover letter. The purpose of both is to see the real you. Don't get us wrong, AI is a wonderful tool and we use it in its many forms, but in this case we do need to see you and the way you answer these questions... and frankly, AI written text is pretty easy spot after a while 😎... so try to keep it original. 😁