Sr. Scrum Master (QU-SM-20250326)

Our technology team is a rapidly growing group of talented and experienced engineers helping to build the leading enterprise software company focused on restaurant technology. We use a modern tech stack to build great products.
Our company is growing and we are looking for an enthusiastic Scrum Master who’s ready to join a hard-working and ambitious product development team.

What You’ll Do Here

• Operate as a team-based servant leader in service to the team's needs and ensure the team is practicing Agile principles 
• Be the “resident expert” of Agile and Scrum best practices for your Scrum Team(s) 
• Partner with, coach, and support Product Owner and/or Manager in managing the backlog to ensure it is properly prioritized, estimated, and clearly understood by the team 
• Facilitate all Scrum ceremonies (sprint planning, backlog refinement, daily scrum, retrospectives, and sprint reviews) and help prepare the team for Quarterly/Program Increment (PI) planning activities 
• Establish, track, and communicate Agile metrics (such as team velocity and sprint progress/burn down/up charts), helping the team to focus on delivery of high-quality features on a predictable, sustainable cadence 
• Promote continuous improvement by coaching the team to use metrics to identify and measure progress 
• Protect the team from interruptions and distractions, helping maximize their focus and throughput 
• Identify, remove, and/or escalate risks, roadblocks, and cross-team dependencies that are unresolvable by the team and interfere with the team's ability to deliver commitments 
• Interact with other Scrum Masters and Product Owners to increase the effectiveness of the application of Scrum in the organization and cross-squad/cross-functional collaboration on delivery execution 
• Continuously learn new approaches to facilitation, Agile best practices, and how to improve team dynamics

Experience We’re Looking For

• Must-Have:
• Bachelor's degree in IT or related field, or any acceptable combination of education, experience, and training 7+ years of relevant work experience, i.e., on 
• Agile One or more certifications in Agile or Scrum (ex: CSM, CSPO, etc.) 
• Significant experience working with Application Lifecycle Management (ALM) tools (e.g. Jira, ADO) 
• Proven track record of delivering complex software projects with distributed and/or offshore teams 
• At least some technical software knowledge/experience, being able to quickly understand and convey technical concepts, issues, etc. with the less-technical areas of the business 
• Excellent written and verbal communication and problem solving skills 
• Self-starter attitude, not relying on those around you to take action before you jump in


• Nice-to-Have: 
• Deep knowledge of the more complex settings, configurations, and automations of tools like Jira, Confluence, Azure DevOps, etc. 
• Advanced Agile or Scrum certifications (A-CSM, etc.) 
• Spanish language proficiency 
• Experience working in the point-of-sale software industry 
• Experience working in a restaurant or retail environment, where you interacted with point-of-sale systems regularly

The Type of Team Player We Need

• Excited and loves to build great software and software teams 
• Organized and takes ownership of project deliveries 
• Flexibility to work in a fast moving and ever-changing environment 
• Driven to work in an ambitious and hard-charging team Willing and able to “roll up the sleeves”,  jumping in to help colleagues meet project deliveries 
• Excellent verbal & written communication skills, inspiring change and continuous improvement 
• Able to deal with situations of conflict, ambiguity, and uncertainty and guide others to do the same 
• Proactive communicator, never waiting until the last minute to deliver good or bad news