Sr. Benefits Manager

Job Summary:  

The Senior Benefits Manager is a key leader within the Total Rewards organization, responsible for shaping and executing a multi-year Health & Welfare strategy while ensuring flawless day-to-day operations. This role owns plan performance, vendor outcomes, compliance risk management, and the end-to-end employee experience across medical, pharmacy, dental, vision, EAP, wellness, disability, and related point solutions. 

Equal parts strategist and operator, the Senior Benefits Manager develops and presents executive-ready recommendations, independently leads complex implementations, drives measurable cost and quality improvements, and develops a high-performing team. 

What will you do? 

Strategic Leadership & Design 

• Partner with the Director of Benefits to build and execute a 2–3 year Health & Welfare roadmap, aligned to workforce needs and financial goals. 

• Lead market benchmarking and recommend plan design enhancements  

• Evaluate point solutions; deliver business cases with ROI and implementation plans. 

Financial Management & Advanced Analytics 

• Analyze claims/utilization trends, Rx spend, high-cost claimants, and program/point-solution outcomes; identify cost drivers and mitigation levers. 

• Lead cost-containment initiatives (plan design optimization, PBM contracting strategies, utilization management, disease management, value-based care steerage). 

• Maintain dashboards and vendor scorecards with KPIs (trend, PEPM, engagement, clinical outcomes, service quality). 

Vendor Strategy, Governance & Performance 

• Lead day-to-day oversight of medical, dental, vision, EAP, wellness, disability/leave and point-solution vendors. 

• Manage RFPs/RFIs, renewals, fee and guarantee negotiations, and implementation plans; ensure strong SLAs/PGs with quarterly business reviews and corrective actions. 

• Drive integration and data flow across vendors and point solutions to improve member navigation and financial outcomes. 

Operational Excellence & Employee Experience 

• Own open enrollment planning through delivery (communications development, requirements, testing, content, systems readiness, call center prep, issue triage). 

• Ensure accurate, compliant administration across eligibility, life events, billing, appeals, and escalations; minimize error rates and rework. 

• Partner with Communications vendor, medical vendors and internal resources to deliver plain-language, inclusive, multi-channel benefits communications that drive understanding and smart choices. 

• Serve as a senior escalation point, balancing empathy, policy, and fiduciary responsibility. 

 <