Head of U.S. Poultry Technical & Diagnostic Services

Role Description

Position Summary:

The Head of U.S. Poultry Technical & Diagnostic Services is a proactive leader, a member of the Poultry Leadership Team as well as the extended Livestock Leadership Team (ELLT) and plays an important role in reinforcing and communicating the Zoetis Poultry strategy. Additionally this role will have the responsibility of managing the Diagnostic Lab Services. This role will report into the Head of U.S. Poultry Sales and Services. 

The Head of U.S. Poultry Technical & Diagnostic Services will:

• Align with the Sales Leadership to strategically deploy Poultry Technical resources to maximize the impact of appropriate use of Zoetis products and services.
• Drive a positive team culture built upon the foundation of Zoetis vision, core beliefs and leader behaviors
• Lead by delivering quality feedback and coaching to help maximize the potential of colleagues and help train to meet and exceed core competencies for the role
• Effectively manage resources to achieve the above by leading and coaching a team that will include Technical Services Veterinarians, including team members at the Senior or Director level, a Technical Service Device Lead and Diagnostic team members.
• Provide superior customer, scientific and field force support so Zoetis may achieve a sustainable competitive advantage
• Enhance the professional and scientific image of Zoetis
• Engage as a member of the Livestock Technical Services Leadership Team to ensure consistency across all segments of the livestock business from a technical management and development standpoint.
• Responsible for evolving the strategy and direction of the Diagnostic Lab that elevates and enhances our product offering. 
• Develop and grow Diagnostic Lab colleagues to maximize colleague engagement and development.
• Provide strategic insight to marketing, sales, and managed services team to ensure biological strategy is successfully implemented and executed across the targeted customer base to achieve all business goals.
• Collaborate with Sales/Marketing to provide technical information and oversight to ensure the accuracy and technical merit of sales and marketing material.
• Manage the P & L for both teams.

Position Responsibilities:

General

• Ensure that all actions reflect Zoetis Core Beliefs Leader Behaviors
• Lead and manage a team of veterinarians that serve as principle scientific advisors to the sales force and customers, partners to the Area Business Managers, coaches to the field force, and represent the voice of science to their teams
• Provides leadership, direction and management for Technical Services Veterinarians, the Technical Service Device Lead and the Diagnostic Labs Team.
• Developing and aligning Technical Service strategy that enables the successful execution of the Poultry business strategy and provides technical support to execute those business strategies
• Ensure the Diagnostic team is fully aligned with the strategies of the business and provides the relevant support to execute and implement those strategies
• Builds long-term strategy for Diagnostic Lab to exceed customer expectations and ensuring team has necessary lab resources and capabilities for success.
• Supply strategic support to marketing and other stakeholders, and develop processes and relationships to execute the strategies
• Hire, develop, and coach the technical expertise of the group; identify opportunities to leverage the unique skill sets and strengths of the team to support both internal and external customers
• Provide feedback and high-level coaching to direct reports to drive positive culture and performance
• Develop and execute Technical Services account alignment and responsibilities that maximizes customer impact and internal resource efficiencies.
• Ensures successful partnerships with enabling and platform function groups, including but not limited to Global Manufacturing Services (“GMS”), Veterinary Medicine and Research & Development (“VMRD”), Global Commercial Development (“GCD” and Lifecycle Management, and Business Development to enable the achievement of business goals
• Lead cross-functional teams as needed to advise and influence management at all levels of Zoetis on technical issues; collaborate effectively with sales, marketing, GCD, VMRD, GMS Regulatory Affairs, Legal Affairs, Public Affairs, etc.

Inquiries: 

• Provide sound technical advice on routine inquiries and act as a resource to assist other team members with inquiries

Customer Support:

• Respond effectively to customer concerns and fulfill regulatory requirements and