Sales Administrator

About Ekco

🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

☁️ In a few words, we take businesses to the cloud and back!

🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Ireland, Benelux, South Africa & Malaysia.

The role 
The Sales Administrator will provide support to the sales team by handling administrative tasks, providing customer service, and managing customer relationships. The candidate will work closely with the sales team to ensure that all business development efforts are coordinated and effective.

To succeed in this role, the individual must be able to perform the duties required, in accordance with established standards for the position. The suitable candidate must be able to successfully complete each essential task:

• Provide administrative support to the sales team
• Handle customer inquiries and resolve issues promptly
• Maintain customer databases and sales records
• Assist in the preparation of sales forecasts and reports
• Coordinate with other departments to ensure smooth sales operations
• Office based in the EKCP MSP Portlaois Office.

Key Responsibilities 

• Work closely with the Inside Sales Team lead and Account Managers / VCIOs
• Coordinate your schedule with the sales team
• Prepare, coordinate & process sales quotes with account managers
• Maintain and update sales opportunities / customer records
• Develop monthly sales reports and KPIs
• Communicate important feedback from customers internally
• Ensure sales targets are met and report any deviations.
• Stay up to date with new product and feature launches and ensure the sales team is on board
• Ensure high levels of communication are maintained with customers
• Ensure Quoting templates are kept up to date to reflect accurate product and service margins
• Work with other departments, i.e. Deployments and projects team to ensure orders are processed within SLA.

Key Requirements 

• Communication, Oral - Speaks English clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. 
• Communication, Written - Ability to communicate in writing clearly in English and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively. Clearly document everything that is created. 
• Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations. 
• Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. 
• Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations. 
• Analytical Skills - Ability to use thinking and reasoning to solve a problem. 
• Work ethic – Aim to complete projects to the highest possible professional standards.

Education: 

• College Degree (Three-year college or technical school) Preferred, Field of Study: Business, Marketing or related technical field is an advantage

Experience: 

• 2+ years’ work experience as a Sales Administrator or Sales Support Agent is preferred.

Skills: 

• Hands-on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics 
• Excellent organizational and multitasking skills 
• A team player with a high level of dedication 
• Ability to work under strict deadlines 
• Be adaptable in a fast-paced environment and are willing to learn

Benefits/Perks

• ☀️ Time off - 25 days leave + public holidays
• 🎂 x1 day Birthday leave per year
• 💰 Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
• 📞 Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and