CORE BUSINESS SOLUTION OWNER, DCRI

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Position Summary

The Core Business Solutions Owner (CBSO) is responsible for ensuring the ongoing success and optimization of the business value of our DCRI 1 Project and Portfolio Management (PPM) solution. DCRI 1 leverages OnePlan to manage our entire research project portfolio as well as all of our internal investment and technology projects. The CBSO is a hybrid role, bridging the cross-functional gaps between research operations, finance and business operations, and technology. The CBSO must be willing and able to move in and out of the weeds in any of these areas while continuously formulating, adjusting, and implementing holistic strategies to drive toward overall optimization and operational excellence. The CBSO must be adept at building relationships, identifying and solving problems, facilitating a diverse set of stakeholders, and the ability to develop both breadth and depth of understanding of all operations of an Academic Research Organization.

** NOTE: This position may have an opportunity to work remotely.  All Duke University and Duke Health remote workers must reside in one of the following states or districts:  Arizona; California; Florida; Georgia; Hawaii; Illinois; Maryland; Massachusetts; Montana; New Jersey; New York; North Carolina; Pennsylvania; South Carolina; Tennessee; Texas; Virginia or Washington, DC., Washington (State), Connecticut, Indiana, Michigan, Maine, Ohio and New Hampshire.

Primary Responsibilities and Task

• Team Leadership: Lead key operational workstream team(s), both technical and business focused, consisting of key business subject matter and technical experts. Support efforts to maintain and continually improve the operational effectiveness and business value of the solution, including strategic and operational alignment, process improvement, technical efficiency, program and project management skill development, and data-driven decision making.
• System Administration: Work closely with the Technical Support team to ensure that any technical issues are addressed in a timely fashion and that all system administration tasks are executed as planned.
• Solution Management: Coordinate with and work alongside the technical team members and OnePlan to stay informed about product enhancements and features that can benefit the DCRI. Stay in sync with OnePlan’s release planning and schedule.  
• Governance: Operate within and enforce established DCRI 1 governance framework and processes. Work directly with the DCRI 1 Ownership team, executive sponsors, key DCRI stakeholders, and OnePlan to clearly define and communicate the product vision and steadily deliver improvement priorities.
• Cross Solution Collaboration: Work with other Core Business Solution Owners to foster a seamless business solutions ecosystem. Explore opportunities to better integrate the solution with other core solutions, tools, and platforms and avoid sub-optimization.
• Continuous Improvement: Champion a culture of continuous improvement, actively seeking feedback from users and stakeholders to drive innovation and enhancements in order to meet evolving business needs, optimize performance, and increase efficiency and effectiveness.
• Stakeholder Management: Collaborate with stakeholders to gather enhancement ideas, address concerns, ensure alignment, and adapt to evolving business requirements.
• User Engagement: Foster strong user engagement and collaboration a