Retail Supervisor - Empower Field - Empower Field at Mile High Retail Stores

Job Description

Empower Field is the home of the Denver Broncos and a wide variety of concerts and specialty events! Our grill cooks are responsible for cooking the different foods items a concession stand has to offer. 

The Retail Supervisor coordinates store operations, supporting and training the utility workers and cashiers. Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Retail Sales Lead Workers are expected to serve as an example for the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. Furthermore, they will maintain a professional and enthusiastic atmosphere even in the absence of management. 

 

 

This position is considered an Hourly/ Seasonal/ Part-Time Employee

Compensation Data

The hourly rate of pay for this position ranges from $21 to $22.75. This is Aramark’s good faith and reasonable estimate of the rate of compensation for this position as of the time of posting. 

 

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.   

   

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible hourly Aramark employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Position Type

Scheduling for this position will be managed through a flex workforce app, ReadyOn, in which shifts will be assigned to you.  There are no minimum guaranteed hours per week, and hours will not exceed an average of 25 hours per week annually.

Job Responsibilities

• Perform all Sales Associate and General Utility Worker duties  
• Hold pre-shift meetings to ensure that the team is aware of the day’s tasks, visiting VIPs, Be the  
• Difference & Safety of the day and any other miscellaneous information to ensure successful operations  
• Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests.  
• Ensure all guests are greeted when they walk into the store  
• Train Sales Associates and General Utility Workers in their role helping to develop a team of customer service focused professionals  
• Ensure everything operates smoothly in the manager’s absence and that all customer relations issues are handled effectively  
• Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner  
• Keep an inventory of stock, noting any out-of-stock items or possible shortages  
• Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand  
• May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis  
• Must always ensure cleanliness and a pleasant atmosphere store  
• Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs  
• Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift  
• May perform nightly audit of cashier documentation  
• Retail Leads assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers  
• May assist with hiring General Utility Workers and Sales Associates  
• May be required to coordinate, correct, supervise and submit payroll for the department, ensuring accuracy, proper transfer of labor and timely weekly reporting  

  

The above-listed bullets do not contain a comprehensive listing of all required activities, duties, or responsibilities.  Job duties, responsibilities and activities may change, or new ones may be assigned at any time with advance notice.

Qualifications

• 21 years of age or older 
• Previous retail experience preferred  
• Mathematical skills are required to facilita