Sr. Director, Design, Card Platforms & Data

11 West 19th Street (22008), United States of America, New York, New York

Sr. Director, Design, Card Platforms & Data

The Sr. Director of Design will be accountable for our Card Platforms & Data team. This role will be partner with our business teams representing Card Platforms & Services as well as our Card Data, Models, and Credit.

As Sr. Director of Design you will also operate as a strategic leader at the intersection of business and associate experiences to uncover and define compelling design solutions that impact enable our Card Platforms and Data agenda. And you'll do it all in a collaborative environment that encourages you to build relationships, take on new responsibility, and promote continuous learning with a team of design strategists, service designers, product designers, and researchers.

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What You’ll Do: 

• Manage a portfolio of large scale, platform and data design engagements supporting our associate experiences

• Build and lead a dedicated team of designers to support high priority projects for the organization

• Manage and coach high potential associates, including actively crafting a vision for their roles and their success

• Provide thought leadership for your team and business partners by connect dots across our teams and developing strategic projects, customer insights, and product design solutions

• Devise organizational structures that optimally leverage internal expertise and organizational needs to maximize design impact

• Craft compelling stories grounded in rigorous insights and analysis to influence senior and executive partners across the company

• Lead designers and non-designers on cross-functional project teams to understand and apply research findings by framing problems, defining insights, and designing new methodologies/ practices to serve customer needs

• Manage internal executive stakeholder and partner relationships

• Embrace and advocate an experience mindset with our teams and partners - this is as important to the work as the results

• Effectively work with partners and teams across various geographies 

Our ideal candidate will have the following:

• Exceptional written and verbal communication skills

• Proficiency in business case development in whitespace thinking - communicating analysis, customer trends, opportunity, and business impact grounded in customer experience and insights

• Experience in leading a portfolio of work bringing emerging opportunities to market 

• Experience in leading strategic and horizontal teams within a product design space

• Exceptional people management and development skills

• Exceptional workshop and meeting facilitation skills

• Fantastic interpersonal skills, with experience influencing senior decision making

• Experience with working in design innovation environments

• Experience designing for large scale enterprise data, platform, and internal-facing experiences 

Basic Qualifications

• Bachelor’s degree or military experience

• At least 12+ years professional experience in experience design

Preferred Qualifications:

• Master’s degree or advanced Degree in Human-Computer Interaction, Design, or Behavioral Science

• 8+ years experience in a people leadership role leading Design Strategy or Product Design

• Experience with leading design for enterprise data platforms

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $272,600 - $311,200 for Sr. Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competi