Customer Service Representative - Phoenix, AZ

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!


If you are seeking to be a part of a family, this is the place for you!


Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary:

The Warehouse Customer Service Representative will work with the general Distribution Center team to provide support by performing tasks according to well-established company procedures. Will perform cross-functional duties within the Distribution Center to support the workflow and operational processes.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist the department and perform position-related duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customer(s).
• Communicate with the Inventory Control department regarding inventory availability.
• Partner with the Processing Department on order management.
• Print corresponding documents for routing purposes.
• Print labels and corresponding documents.
• Sort and separate warehouse labels.
• Record and update production documents.
• Submit and follow up on purchase orders for routing based on store requirements.
• Update and maintain warehouse management system (WMS).
• Communicate with the Shipping Department and carriers to maintain the pickup schedule.
• File and Scan documents into the system/customer.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

 

Skills and Experience:

• Minimum of 1 year in a customer-facing service-oriented position.
• Ability to solve problems efficiently and effectively.
• Willing and able to work with individuals at all levels of the company.
• Superior communication skills.
• Understands the critical nature of customer needs and the importance of response time.
• High level of urgency
• Intermediate skill level in MS Office products including MS Word, MS Excel, and MS Outlook.
• Industry-related experience preferred but not required.

Company Benefits: 

• Medical
• Dental
• Vision
• 401k + Company Match