Senior Associate, Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Reporting to the Director, Token Solutions Strategy, this Senior Associate will be responsible for supporting the development and execution of the strategic vision for American Express Token Solutions through internal/external research and analytics. The focus of this role will be supporting the Network Token Product Strategy team in testing hypotheses and building fact bases using data and research. Additionally, this role will help quantify and measure the performance of strategic initiatives. This role will require data and analytics skills as well as fact-based presentation development skills. This role will require the ability to learn current Network token capabilities, use cases, and benefits. The role may have additional focus on Agentic Commerce and revenue operations topics. 

Intelligence and Analytics Key Responsibilities:

• Support the execution of the Token product roadmap and development of strategy through supporting analytics and advisory projects. 

• Conduct research on customer (merchant, issuer, aggregator, etc.) problems/needs 

• Conduct external research on Agentic Commerce needs, trends, use cases, etc. 

• Deliver high-impact analytics to inform token strategy by developing actionable insights from internal/external data.

• Lead analytics and measurement across key performance indicators.

• Support ad-hoc analyses, and reporting needs across the token product team.

Enterprise Engagement Key Responsibilities:

• Understand the key token strategic priorities and own tracking/reporting against them

• Partner with the Token Product data and business teams to understand the data available and the business impact

• Partner with the broader Token team (product design and development teams) to identify, track, and implement priorities

Minimum Qualifications:

• 2+ years of experience in an analytics, strategy, or product-oriented role within a related field

• Strong analytical and conceptual thinking acumen, with ability to translate complex, unstructured business problems into quantitative models.

• Ability to leverage external insights, reports, and tools (from academia or other industries) where needed.

• Capable of articulating key findings to leadership and stakeholders, leveraging insights to influence business decisions.

• Advanced knowledge of Microsoft Office Suite (Excel pivot tables, data visualization, deck-writing).

• Payments or product experience preferred.

• Understanding and application of emerging data, analytics, and AI trends and industry best practices

• Bachelor’s degree in a quantitative field (e.g., Economics, Finance, Computer Science, Mathematics/ Statistics, Engineering).