Manager, Payments

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

Location

Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.

Summary/Objective

To lead and manage the Payment Services division within the Payments and Controls Department, encompassing ACH, Wire Transfers, and Check operations for the Credit Union. Responsible for overseeing the daily operations of these payment processes, ensuring adherence to regulatory requirements, and guiding a team towards operational excellence. This role demands a comprehensive understanding of payment systems, exceptional leadership skills, and a dedication to continuous improvement, member experience, and maintaining the highest standards of accuracy and efficiency.

Essential Functions Include   

• Manage Daily Operations: Oversee the daily processing of ACH, wire transfers, and check payments, ensuring timely and accurate execution.
• Compliance and Risk Management: Ensure all payment processes comply with regulatory requirements and internal policies. Identify and mitigate risks associated with payment operations.
• Team Leadership: Lead, mentor, and develop a team of payment processing professionals. Foster a collaborative and high-performance work environment.
• Process Improvement: Continuously evaluate and improve payment processes to enhance efficiency, accuracy, and member satisfaction.
• Reporting and Analysis: Prepare and present regular reports on payment operations, including performance metrics, trends, and areas for improvement. 
• Member Experience: Address and resolve any member inquiries or issues related to payment processing in a timely and professional manner.
• Stakeholder Collaboration: Work closely with other departments, such as Accounting, IT, Fraud and the Retails Teams, to ensure seamless payment operations and address any issues that arise.
• Technology and Systems Management: Oversee the implementation and maintenance of payment processing systems and technology. Stay updated on industry trends and advancements.

Reports to

VP of Payments and Controls

Manages

Payment Processors – Checks, Payment Processors – ACH/Wires, Payment Services Associate

Required Skills, Education, and Experience  

• Bachelor's degree in related field or equivalent experience   
• Minimum 7+ years financial industry experience with 4+ years leadership and/or professional level experience in financial services operations.
• Advance knowledge and proven experience managing ACH, wire and check processing.   
• Strong understanding of regulatory requirements and risk management in payment operations   
• Proven ability to drive continuous improvement initiatives and enhance operational efficiency   
• Advanced knowledge of ACH rules and regulations
• Excellent communication and influence skills required, including reports, presentations, group facilitation skills, ability to develop professional relationship, and network internally and externally.

Preferred Skills, Education, and Experience

• Excellent communication and interpersonal skills. 
• Strong analytical and problem-s