Commission Processing Senior Specialist

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

What You'll Do

Commission Processing & Operations

Execute bi-monthly commission processing and chargeback workflows accurately and efficiently

Support cancellations, cash deposits, and payment applications as needed

Maintain detailed knowledge of commission structures, operational systems, and funding workflows

Ensure timely and accurate processing across all assigned operational responsibilities

Stakeholder Support & Escalations

Serve as a key point of contact for escalated commission and billing inquiries

Build strong working relationships with internal teams, agents, dealerships, and external partners

Provide timely and professional responses to operational and customer inquiries

Support after-hours business needs and operational continuity when required

Process Improvement & Operational Excellence

Identify opportunities to improve efficiency, accuracy, and operational compliance

Support system enhancements, workflow optimization, and process improvement initiatives

Assist leadership in evaluating operational gaps and recommending solutions

Support training and onboarding efforts for team members as needed

What Makes You Successful

Basic Qualifications

• High school diploma or GED
• 3+ years of experience in business operations, billing, collections, or commission processing
• Strong proficiency in Microsoft Office, including Excel, Outlook, and Word
• Strong organizational, analytical, and problem-solving skills
• Strong written and verbal communication skills

Preferred Qualifications

• Associate degree in Business, Finance, or a related field
• Experience with commission processing, billing operations, or receivables functions
• Experience working with operational systems and workflow improvements
• Experience supporting escalated operational or customer issues

This Role Might Be a Great Fit If You…

• Enjoy solving operational challenges and improving processes
• Thrive in detail-oriented, deadline-driven environments
• Like balancing analytical work with stakeholder communication
• Take pride in accuracy, ownership, and operational excellence

What We Offer