Core Experience Program Manager Intern

Chime is looking for a Core Experience Program Manager Intern to join our Operations and Member Experience (OMX) team. You will gain valuable professional experience working to improve the member experience at a cutting edge financial technology company where you'll collaborate with seasoned product program managers to improve the member experience. This is an exciting opportunity to learn the ins and outs of operations within our member experience team while playing a role in critical initiatives at Chime. Chime’s Core Experience team within OMX is focused on developing and implementing a best-in class member experience strategy that delivers a positive, meaningful experience across all of Chime’s lines of business.

This role is structured as a 3 month engagement. The starting hourly rate offered for this role and target level of experience will begin at $25 and up to $35. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

 

In this role, you’ll have the opportunity to:

Advocate for Our Members: You'll be a voice for our members, providing valuable insights and recommendations to our internal teams dedicated to enhancing the member experience.

Leverage Data-Driven Insights: Utilize data analytics to pinpoint areas of friction in the member experience, define problem statements, and take ownership of key team projects aimed at improving member experience metrics.

Collaborate Across Various XFN Teams: Work closely with cross-functional teams to identify and execute opportunities for enhancing member operations, making a significant impact on the member experience.

Business Metrics Mastery: Monitor and track core business metrics related to initiatives, launches, and be proactive in identifying areas for continuous improvement.

Champion Improvements: Be a driving force behind process, policy, and product improvements, with a focus on elevating the quality of our most critical member issues. 

 

To thrive in this role, you bring: 

Diverse Analytical Background: Experience in various analytical roles such as business operations, product operations, product management, program management, business consulting, or finance.

Data Proficiency and Enthusiasm: The ability to harness data for informed decision-making; familiarity with tools like Looker, Tableau, or Microsoft Power BI is a plus. Having a passion for diving deep into data, approaching challenges with a foundational understanding, and tackling complex, open-ended questions.

Excellent XFN Project Collaboration: Previous experience working on substantial projects involving cross-functional teams.

Intellectual Curiosity & Problem-Solving Mindset: A strong desire to understand the "why" behind problems, ask thoughtful questions, and explore solutions from multiple angles. You’re eager to dive into challenges, investigate root causes, and iterate toward the best outcome.

Ownership Mentality: A proactive and accountable approach to work. You take initiative, follow through on commitments, and push projects forward with a sense of responsibility and pride.

Communication Skills: Outstanding communication and presentation skills, coupled with the ability to foster collaboration and teamwork.

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

 

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial,