General Manager, Carrier Commercial Service, North America

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The General Manager will provide overall leadership and strategic transformation execution across the North America Carrier Commercial Service (NA CCS) field organization – a $500M+ business with 1,400 employees. The incumbent will be responsible for delivering on financial commitments while driving significant transformation. This includes developing and executing short- and long-term strategies focused on customer lifecycle growth and operational excellence in alignment with Carrier financial, operational and transformation objectives. This role will be based in Charlotte, NC and report directly to the Managing Director of North America Field Solutions.

Key Responsibilities

• Develop and implement plans to create and sustain a strategic competitive position, driving transformation around customer lifecycle growth, operational excellence and financial targets.
• Direct the development and implementation of operating sales and service plans to drive the achievement of operating and financial plans and objectives for CCS.
• Define and establish long-term strategic business plans to achieve optimal, sustainable and profitable growth for CCS.
• Partner as necessary with service operations globally to share and establish operating practices to create sustainable business models for aftermarket commercial service.
• Partner with the North America Parts organization to identify and optimize growth plans for both entities.
• Develop a world class service delivery model and team. Maximize people performance through inclusive leadership and engagement, including talent recruitment and development, as well as safety and productivity programs.
• Build highly skilled technicians and support teams to deliver a best-in-class customer experience.
• Develop channel strategy that optimizes growth opportunities in the chosen product and services offering.
• Direct the effective execution of sales and operational programs designed to accelerate growth and market penetration, to include new service offerings and digital innovation.
• Collaborate with the Commercial Sales organizations in the support of original equipment contractual obligations and the growth of the replacement equipment market.
• Establish the organizational capability to create and optimize digitization and processes that will enhance the company's strategic competitive position.
• Promote and develop national sales and targeted marketing programs and provide field intelligence on competitor activity and growth opportunity.
• Actively participate in and support enhanced relations with national and major account customers, Carrier distributors and dealers, field labor organizations, trade and civic associations.
• Participate in identification of acquisition candidates and oversee all new acquisitions to ensure successful integration into CCS and Carrier.
• Develop and implement plans to create and sustain a strategic competitive position, driving transformation around customer lifecycle growth, operational excellence and financial targets.
• Direct the development and implementation of operating sales and service plans to drive the achievement of operating and financial plans and objectives for CCS.
• Define and establish long-term strategic business plans to achieve optimal, sustainable and profitable growth for CCS.
• Partner as necessary with service operations globally to share and establish operating practices to create sustainable business models for aftermarket commercial service.
• Partner with the North America Parts organization to identify and optimize growth plans for both entities.
• Develop a world class service delivery model and team. Maximize people performance through inclusive leadership and engagement, including talent recruitment and development, as well as safety and productivity programs.
• Build highly skilled technicians and support teams to deliver a best-in-class customer experience.
• Develop channel strategy that optimizes growth opportunities in the chosen product and services offering.
• Direct the effective execution of sales and operational programs designed to accelerate growth and market penetration, to include new service offerings and digital innovation.
• Collaborate with the Commercial Sales organizati