Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook  I YouTube

Job Description

Position Overview:

Works within a plant to support the customer requirements through timely order entry until their product is shipped.  This position will manage the internal reporting and feedback from the customer.  It will also work as a liaison with the outside Sales Representative.

Essential Responsibilities and Duties:

• Serve as the primary contact for the assigned customer base and execute the daily Customer Service processes with a keen focus on customer satisfaction

• Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.)  Review all orders and customer confirmations for accuracy

• Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, aged inventory, and accounts receivables

• Support the process of new customer and new part/products set-up and maintaining accurate enginee